Job Information
Ivanti, Inc. Senior Business Solutions Analyst in Seattle, Washington
Who We Are: In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world. Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. Our Culture - Everywhere Work Centered Around You At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued.Through Ivanti's Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? Why We Need you! The Enterprise Services Business Solutions Analyst is critical in our team's mission to link arms between our Business partners and our DevOps organization to deliver impactful business solutions that matter to Ivanti. Our BA dives daily into the complexities of our business ecosystem, leveraging their business and IT acumen to help analyze and provide data driven recommendations for how Ivanti can best prioritize resources and efforts to enhance business process and the utilization of underlying systems. The Business Solutions Analyst collaborates with stakeholders (both internal and external) to identify and envision strategic changes to existing process states and develops the in-depth, concise business and system requirements needed to deliver those changes. As a business or data analyst, you will have the opportunity to leverage your skills and knowledge in CRM and ERP systems, such as Salesforce and SAP, to optimize business processes and enhance customer satisfaction. You will also work in an agile and collaborative environment, using tools like Azure DevOps and Jira to manage requirements, track progress, and deliver value. Additionally, you will benefit from professional development opportunities, such as obtaining certifications in business or data analysis, that will boost your career and credentials. What You Will Be Doing: Partnering with business stakeholders and IT DevOps to communicate and translate between strategic business changes and goals, and system and functional impacts and requirements. Actively analyze data on business processes and systems to identify areas and methods of optimization and reducing complexity (ex: AI, automation). Gather and report metrics and data needed for strategic guidance on the prioritization of business requests and the development of the product roadmap. Utilize administrative knowledge of CRM and/or ERP to help business understand how best to achieve their goals and understand architectural recommendations from COE. Create and maintain comprehensive business and technical requirements; write applicable use cases within Azure DevOps. Diagram business processes and perform data mapping activities. Operationally su