Job Information
MacDonald-Miller Facility Solutions, LLC Senior Account Manager in Seattle, Washington
At MacDonald-Miller Facility Solutions("MacMiller") we. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across15offices, there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well-respected history of exceeding our customers' expectations and. Our clients trust their toughest projects with our integrated teams, including: New construction -Engineering, fabrication and installation of mechanical systems for new projectsfollowing leanconstructionpractices Special projects-Retrofits and mechanical repairsfor existing buildings for new efficiencies Service - scheduledpreventativemaintenance ensuring tenantcomfort,and 24/7 emergency response Building performance-Controlsystems, fault detection,energy services and remote monitoring People love to work at MacDonald-Miller, and it's because we all share the same - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments. - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families. - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting. - We are committed to continuous, . Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. - Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. Account Manager: This is where you come in. We're looking for an Account Manager to be responsible for meeting with identified customers on an assigned cadence to review, enhance and/or identify opportunities. You will act as a point of contact with existing customers to answer queries, increase client satisfaction and address clients' needs while providing education on the services we offer. You will also be a key part in the mentorship of your team. In return for achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had. Top deliverables in the first year to be a hero: Conduct in-person customer experience check-ins and gather/update information on assigned clients (e.g. company size, needs and pricing plans) Provide ongoing mentorship and training opportunities to Account Management team Engage in operational and capital expenditures strategies with key customers for long term planning and goals Identify sales leads across business units and manage the timely handoff of information utilizing established processes Communicate and identify all the services MacDonald-Miller has to offer at an established building to facility manages, property managers, building owner and business owners The Account Manager role reports to Chris Hays - Senior Account Manager on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and functions within the organization. Your Background: What kind of person will thrive in this role? You should have... A track record of understanding of Mechanical Systems and how they operate Expertise leveraging a deep understanding of HVAC and plumbing systems to explain services to existing