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Amazon Program Manager, Response and Configuration, AB Services in Seattle, Washington

Description

Come be a part of a rapidly expanding $35 billion dollar global business! At Amazon Business (AB), we stand at the intersection of tech & retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations thrive.

AB Services is looking for an experienced leader with a proven record of delivering results, to own and execute high visibility, strategic and revenue generating initiatives. This is an exciting opportunity to join a fast paced and quickly growing business segment within Amazon, solving complex problems and bringing big ideas to life for our customers. We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing and service solutions for individual proprietors, small-medium businesses, global organizations, and everything in between.

As a Program Manager on Amazon Business' Service Line Development team, you'll be responsible for a critical stage of our Competitive Bid Mechanism (i.e. B2B Deal Desk), evaluating multi-million dollar deals including requests for services (e.g., Manual Replenishment, Vending, Installation). You will coordinate with other custom capability owners to craft responses that encompass a Product Basket, Service Provider Assignment and Custom Pricing. This role requires advanced knowledge of Excel, comfort working with large datasets, and the ability to rapidly adjust priorities in an ambiguous, high-growth environment.

This high visibility role will require regular communication with business leaders, collaboration with tech and non-tech teams, and influence on partner team's operations. As the leader of Opportunity and Response for Enterprise Customers, you will report on program performance to senior business leaders in weekly business reviews. You will work with Product and Tech teams to improve the response process, define business requirements, and identify opportunities to drive efficiency in the program, including the creation and configuration of a Service product catalog.

At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. If you're ready for the next step in your career, building on your skills as a leader, innovator, and collaborator, come join us in driving the value of Amazon Business for buyers and sellers of all sizes and industries.

This role can be based in New York City, Seattle, Austin, or San Francisco.

Key job responsibilities

· Become a knowledgeable partner and leader on Amazon Business Services solutions

· Be a master of Excel and comfortable seeking, cleaning, and analyzing data from multiple sources

· Drive regular business reviews based on overall program goals and objectives

· Perform in-depth data analysis to form and deliver actionable selection (i.e., product) recommendations for customers of all types

· Deliver the highest level of customer service to our customers through change management and response to both new opportunities and customer escalations

About the team

You will be part of a team that is responsible for all aspects of the customer lifecycle for AB Services - working with new technologies that improve usability and increase performance and scalability. You will help redefine normal for this segment of the market, and bring structure to an ambiguous space. You will help drive growth for customers and deliver operationally stable solutions that provide an optimal customer experience.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | New York, NY, USA | Seattle, WA, USA

Basic Qualifications

  • 3+ years of program or project management experience

  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience

  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

  • Experience using data and metrics to determine and drive improvements

  • Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience

  • 3+ years of driving process improvements experience

  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

  • Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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