Job Information
Solid Ground Operations Dispatcher/Scheduler in Seattle, Washington
Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and built skills that equip them to move forward in their lives. Through advocacy, we work toward ending racism and other oppressions embedded in our institutions, policies and culture that hold people back from succeeding. We bring the voices of people experiencing poverty into the political process, furthering social justice, and supporting our entire community to reach its potential. As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened. As such, we will:
- Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
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``` - Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.
Job Summary Solid Ground Transportation includes programs that provide para-transit service under contract to King County Metro's Accessible Services Division; Solid Ground Circulator services; Center Park Shuttle services; and Solid Ground Shuttle services. The Operations Dispatcher/Scheduler is essential personnel responsible for ensuring Operators can complete daily schedules in an efficient manner by providing direction, support and compliance with the Amalgamated Transit Union (ATU) contract and policies and customer service to program participants (riders). The Operations Dispatcher/Scheduler is integral to the overall successful operations of transportation services through their knowledge and compliance with King County Metro policies and procedures, governmental transportation agency regulations, Solid Ground and Solid Ground Transportation policies and procedures, and in coordination with subcontractor(s). This position is a safety sensitive position per governmental transportation agency regulations. The Operations Dispatcher/Scheduler must respond to urgent situations, often with potential liability implications. Essential Duties, Responsibilities & Tasks Communications: Maintain central communications hub for SGT programs. Throughout the day monitor Operator routes utilizing Metro computer systems software. Utilize MS Office software (Excel, Word, Outlook) to update and maintain schedules and reports. Be available via radio contact throughout shifts to support Operators to address operator concerns and report to supervisors as needed and mitigate Operator complaints before, during and after routes. Receive daily assigned routes from control center and schedule operators and subcontractor Operators utilizing a variety of resources, including but not limited to Operator picks, DOT regulations regarding hours of service, leave schedules, subcontractor preferences, etc. The Operations Dispatcher/Scheduler must determine and assign appropriate vehicle to each scheduled route to ensure the ability to safely transport passengers. Recruit additional Operators from days off and/or adjust schedules as necessary. Record and report daily attendance for Operators. Greet Operators at the end of their shift and address any identified issues. Organization & Records: Sustain a level of responsibility with strict adhere to regimented time schedules; coordinate daily activities and make appropriate staffing decision to ensure timely coverage of all transportation s