Job Information
Milliman, Inc LMS Admin-Training Coordinator in Seattle, Washington
Description POSITION SUMMARY: This role, sitting on the Milliman, Global Corporate Services (GCS) Learning and Development Team, will provide administration for our Learning Management System (LMS) as well as coordination of our training programs. LMS responsibilities include managing content, maintenance, customer service, troubleshooting, training manuals, development/ adding new functionality, vendor management, record keeping, permissions and access, reporting, e-commerce and other responsibilities related to the LMS. You are the primary liaison with the LMS vendor. Training Coordinator responsibilities include the overall coordination of in person and virtual classroom training and programs (Mentorship, Leadership Development, Management, etc.) on the L&D team. This includes all aspects of in-person and virtual training coordination, Zoom/MS Teams hosting, communication, scheduling and registration management, coordinating onsite training in partnership with our Meetings team, speaker contracts, and training follow up processes. RESPONSIBILITIES: Learning Management System (LMS): Manage and operate various technologies used in the delivery of instructional and interactive programs and courseware (LMS/LCMS, SharePoint, virtual learning platforms) Manage system configuration and process improvements. Compliance and tracking to LMS governance. Act swiftly to manage system challenges or unexpected issues with internal clients. Oversee curricula, catalogs, and assignment profiles. Gather continuous improvement opportunities based on needs of the business, identified operational opportunities, etc. Consult with practices for learning or compliance learning paths. Manage and track new hire and group assignments. Primary responder to email help inquiries. Manage access and permissions. E-Commerce development and management. Maintain and build LMS training manuals/SOPs. Work with the practices to create, understand, and maintain dashboards, reports, and metrics. Training Coordination: Maintain annual program timelines and planning calendars. Participate/Lead meetings regarding long-term programs, including Leadership, Mentorship, and more. Communications, registrations, training scheduling, follow-up, monthly resources and follow-ups, software upkeep. Create ILT/VILT sessions in LMS. Track attendance of ILT/VILT sessions in LMS. In partnership with L&D team, develop and maintain training calendars. Communicate with practices and employees regarding training schedules and programs. Update SharePoint pages with applicable training program information. Provide administrative support for training initiatives, including ordering/shipping materials and expense reporting/tracking. Proactively shares relevant data, provides updates, and follows up on items. SKILLS & QUALIFICATIONS REQUIRED: Bachelor's Degree in a related field. The ideal candidate must have a minimum of 3 years of LMS management experience in a complex corporate structure. The ideal candidate must have minimum 3 years of Training Coordination experience, managing multiple programs. The ideal candidate must have experience managing an LMS system -Absorb or similar. The ideal candidate must have experience creating training dashboards. The ideal candidate must have experience testing set-ups to ensure correct functionality. The ideal candidate must have expert proficiency in MS Office 365. The ideal candidate must have standard and adhoc reporting - Metric tracking. Must be able to engage with end-users with patience, in a professional and inquisitive manner. Must be able to work with multiple personalities maintaining a professional demeanor. Must have superior organization and communication skills. Must have demonstrated experience publishing and tracking eLearning courses in an LMS. Must have