Job Information
Alight Solutions LLC Health Pro Consultant in Seattle, Washington
Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Job Description We are now hiring ambitious, motivated Health Pro Consultants to work in our team focused, premier healthcare navigation business. In this role, you will be leveraging acquired knowledge to deliver high quality customer interactions that are consultative and lead to better healthcare outcomes. Through this role, you will have the opportunity to positively impact the lives of employee customers and their families, while driving increased benefit satisfaction and reducing healthcare spend for their employers. We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package, starting on your first day of employment Health, Dental, Vision, Life Insurance and more. A 401k plan that includes a corporate match. Paid Time Off Three weeks (15 days) of paid vacation Eleven paid holidays per calendar year (9 fixed and 2 floating) 7 paid wellness days Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of the Healthcare Industry! As a Health Pro Consultant, you can expect the following: When you start, you will receive up to 4 months of extensive health care training, ranging from basic health care terminology to advanced medical procedure cost analysis, to ensure you are equipped to consult members on complicated healthcare matters. This includes understanding medical, dental, vision, and voluntary benefits. Alight provides a collaborative environment that embodies and holds the following stated values close to heart: Be Alight, Champion People and Grow With Purpose. You will serve as a patient advocate daily by representing the patient from all angles of the healthcare industry, including provider research, high-quality care recommendations, cost comparisons, and medical bill processing analysis. This research involves using trained methodologies, navigating internal tools and applications, as well as making external phone calls, partnering with insurance carriers and providers to resolve customer requests. The scope of work is dedicated at the employee level and you will have the opportunity to help clients on complex healthcare issues by taking incoming calls via a call center application while simultaneously completing research and communicating with customers directly. You will be responsible for utilizing exceptional communication and problem solving skills to understand and solve complex client needs, resulting in a better experience for the employee's entire healthcare journey. Beyond your initial training, you will be aligned to c