Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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F5 Networks, Inc Customer Success Operations Mgr - RP1029267 in SEATTLE, Washington

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

 

 

 

We are seeking individuals who are passionate about systems, data, and technology!

 

As aCustomer Success Ops Manager, Tools & Systems, you are detail-oriented and a critical thinker who is energized by using technology to solve problems and promote efficiency. You are driven to make life easier for your end-users by creating impactful processes and workflows that help them succeed.

 

You are responsible for leading and tracking strategic and operational programs and initiatives to improve the Customer Success teams ability to deliver customer success metrics and goals.

 

Your main objective will be to enhance the efficiency and effectiveness of our Customer Success team. You will report directly to the Sr. Manager Operations of Customer Success and work closely with them to define customer success goals, strategies, and tactics, as well as implement scalable processes.

 

[What will you do?]{.underline}

 

  • Work closely with senior leaders to understand business objectives and develop the Customer Success systems/tools roadmap.

  • Responsible for leading the CS team in the development, maturity and support of the core CRM platforms and all other systems leveraged by CS organization

  • Champion and contribute to the enhancement of infrastructure processes, methodologies and tools.

  • Monitor project progress and set up project performance goals, evaluate

  • Influence and engage a team that evolves the CRM tool which facilitates Customer Success activities.

  • Build a digital touch experience that turns customer data into a meaningful and curated interaction by connecting customers to self-serve solutions (product materials, webinars, enablement documents, knowledge bases etc.)

  • Leverage AI and MLL to elevate post-sales customer experience and help customers adopt their software and SaaS solutions through actions and answers.

  • Continuously improve existing low and high touch motions, journeys, and calls to action.

  • Connect external systems and data sources to CRM tool with vision of creating a single of glass and source truth for the Customer Success organization.

     

     

Processes:

Develop the structure in the CRM tools to systematize touch points for Customer Success Managers (CSMs) throughout the customer journey to optimize onboarding, adoption and expansion efforts.

Coordinate with the Program Managers to align 1:Many email outreaches with high/low and digital touch points

Leverage data outputs to create early signs of at-risk renewals and create workflows for CSMs to address them, including a clear escalation path.

Create systems and processes to track qualified leads and provide data analysts with dashboard requirements for tracking outcomes

Coordinate cross-functional to create processes/automations to meet renewal and upsell targets, create a process to relay cu

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