Job Information
Solid Ground Administrative Services Supervisor in Seattle, Washington
Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and built skills that equip them to move forward in their lives.
Through advocacy, we work toward ending racism and other oppressions embedded in our institutions, policies and culture that hold people back from succeeding. We bring the voices of people experiencing poverty into the political process, furthering social justice, and supporting our entire community to reach its potential.
As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened. As such, we will:
- Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
- Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.
Job Summary
The Administrative Services Supervisor is responsible for providing support to the agency and Stabilization Department's centralized clerical and reception services in addition to agency-wide functions as directed by the CEO. This includes supervising front desk reception staff as well as supporting the headquarters building administration. This position carries out day-to-day support activities for the CEO and Solid Ground Board of Directors and conducts/oversees special projects.
Essential Responsibilities, Duties and Tasks
Supervision: Hire, train, supervise and evaluate front desk reception staff, and provide oversight and support to facilitate day-to- day performance of reception and clerical duties. This includes technical and backup support for encounters with clients in person, by phone, or via email. The reception services may also need to be adapted to the evolving needs of the Stabilization Department. Board Support: Support and attend Board meetings through preparing and distributing agendas and meeting materials; record, transcribe and distribute minutes for these meetings. Provide administrative assistance to the Board President and Board of Directors on special projects and day- to-day activities as needed.
Facilities Management: Oversee the maintenance of the agency's telephone communications system; Update signs communicating closure of services and/or building; facilitate locking and unlocking of doors; participate in safety committee meetings. Provide back up to the Facilities Manager when absent by assigning and issuing keys, contacting building vendors when necessary (janitorial, elevator, HVAC, etc), and handling building issues that arise.
Contract Management: Support electronic routing of grant and contract agreements for signature by appropriate staff; ensure that all required contract forms are completed, processed, and stored in a timely manner.
Event Coordination: Coordinate logistics for agency wide events, including catering arrangements, meeting locations, etc.
Document Management: Develop and maintain agency documents for internal and external uses as needed, including correspondence, procedures and memos.
Teamwork: Participate in Stabilization program, department and agency meetings and relevant trainings as required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if