Job Information
Day Management Corporation Operation Technical Lead (Asst Mgr) in SeaTac, Washington
Description An ideal candidate will have a background in mobile or wireless communication and management experience - You will assist managing day-to-day activities for a specific service shop location. Works with Service Manager on budget planning and analyzing profits and loss statements. Essential Duties and Responsibilities include the following. Other duties may be assigned. Working, revenue producing employee. Fills in for manager during scheduled and unscheduled absences. Assists in overseeing the scheduling of customer installation projects and service calls Assists in overseeing administrative functions performed at the shop, including: billing, accounts receivable, and time tickets for completed customer work. Assists in developing service maintenance opportunities with new and existing customers. Assists in overseeing installation and service projects. Collaborates with inside and outside sales staff to develop new or ongoing business. Accompanies sales staff on customer calls as needed. Assists in designing systems to meet customer needs or when preparing project bids. Performs customer service work as required. Administers various duties to maintain shop building and company vehicles. Performs computer service activities and obtains outside service as needed. Supervisory Responsibilities Assists with supervising 3 to 20 employees in the shop staff including administrative support, installers, and technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including providing of daily work direction, approving absences or overtime, and recommending or approving personnel actions. Responsibilities also include suggestions in regard to hiring, firing, advancement, and promotion of subordinate staff, which will be given significant weight. Administration of annual performance reviews and authorization of time tickets. Education and/or Experience Associate's Degree (A.A.) or equivalent from two year college or vocational school in electronics & wireless system repair; plus one to two years related work experience in electronic communications repair; or equivalent combination of education and experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Day Wireless Systems (DWS) and Reliance Connects is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DWS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, o