Job Information
Spire SeaTac Management LLC Assistant General Manager in SeaTac, Washington
Description Position Overview: As our Assistant General Manager, you'll be at the heart of our dynamic organization, working alongside a team of passionate individuals who are committed to excellence. You'll play a key role in supporting our General Manager in all aspects of hotel operations, from overseeing guest services to driving revenue generation and fostering a positive work environment. We're looking for someone who leads with empathy and integrity, yet isn't afraid to tackle challenges head-on and lead by example. You will play a pivotal role in ensuring the smooth and efficient operation of the hotel. Reporting directly to the General Manager, you will be responsible for overseeing various departments, including food and beverage, rooms division, and guest services. Provides guidance and leadership to the Hotel, ensuring consistent compliance to Hotel policies, and quality customer service. Indirectly offers supervision for the entire Hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the absence of the General Manager. Key Responsibilities: Collaborate with the General Manager to develop and implement strategic plans to achieve operational goals and enhance guest satisfaction. Oversee the daily operations of the hotel, including front office, housekeeping, food and beverage, and other departments as needed. Ensure compliance with Marriott standards and procedures across all aspects of the hotel's operation. Utilize your expertise in Marriott Property Management System (PMS) to streamline processes and maximize efficiency. Manage and motivate a diverse team of employees, providing guidance, training, and support to uphold service standards and foster a positive work environment. Monitor guest feedback and take proactive measures to address any issues or concerns, striving to exceed guest expectations at every opportunity. Work closely with the food and beverage team to maintain high-quality standards in service, menu offerings, and overall dining experience. Collaborate with sales and marketing teams to drive revenue generation and promote the hotel's amenities and services. Implement and enforce health, safety, and sanitation protocols to ensure a clean and safe environment for guests and employees. Demonstrate strong leadership skills and lead by example in embodying the hotel's values and culture. Responsibilities and Duties: Manage and motivate all operations personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly. Direct and supervise performance of auditing and cashiering staff including maintenance of payroll/personnel records, as determined by Corporate office. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs operations staff in details of work. Observes performance and encourages improvement. Monitors Hotel traffic and makes staffing adjustments accordingly. Supervises and reviews cost and inventory controls. Fields guest complaints, conducting through research to develop the most effective solutions and negotiate results. Prepares written correspondence to customers. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. remains calm and alert especially during emergency situations and heavy Hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. Prepares Forecast expenses and actual results for the Rooms Department. Reviews Security logs daily for significant incidents, reports to the General Manager, and coordinates