Job Information
National General Insurance Company Telephone Claims Representative Trainee, I, II or Sr. in Scottsdale, Arizona
Job Summary:
The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.
Key Responsibilities:
Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
Partners to determine subrogation or fraud potential and how to handle
Applies a basic understanding of systems and technology used within the company
Identifies customer needs and works to meet those needs using appropriate customer service skills
Begins recognizing and identifying body parts of a vehicle and other potential property damage
Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
Bachelor’s degree preferred or equivalent experience
0-2 years of related experience
Certificates, Licenses, Registrations
- Ability to obtain and maintain adjuster licenses as required
Functional Skills
Customer service orientation
Effective verbal and written communication skills
Time management skills from a global case management and pending perspective (vs. transactional)
Problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
Proficient in Word and Outlook
National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base amount offered for the role is $43,500--$70,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!