Job Information
Belcan Advanced Technical Services Associate (2nd Shift) in Scottsdale, Arizona
Advanced Technical Services Associate (2nd Shift)
Job Number: 348963
Category: IT First / Mid Mgmt
Description: Job Title: Advanced Technical Services Associate (2nd Shift)
Pay Rate: Up $33.57/hr DoE
Location: Scottsdale, AZ
Zip Code: 85257
Start Date: Right Away
Job Type: Contract
Keywords: #ITjobs #AdvancedTechnicalServicesAssociate
Must have an Active DoD Secret Clearance
JOB RESPONSIBILITIES:
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
Documents customer information and recurring technical issues to support product quality programs and product development
Normally receives general instructions on routine work, detailed instructions on new projects or assignments
Developing professional expertise, applies company policies and procedures to resolve a variety of issues
REQUIRED QUALIFICATIONS:
Must be a US Citizen
Must have an active DoD Secret Clearance
Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Builds productive internal/external working relationships
Proficient and able to perform all responsibilities associated with the position
PREFERRED QUALIFICATIONS:
Network/ IT systems management experience
Experience with SQL server, Software administration, Microsoft Terminal Server
Troubleshooting in a windows environment.
Experience with failure and root cause analysis reporting.
Direct customer service and/or direct customer interaction experience is a plus
Knowledge of CA Spectrum One Click software suite.
Experience with Oracle CRM
HBSS knowledge
Anti-Virus knowledge
Experience with network monitoring tools and asset management software
Microsoft Windows Active Directory tools a big plus.
Background in supporting of DoD or DHS systems is desired
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/D/V
#cjobs
Location: Scottsdale , AZ
Minimum Experience (yrs): 2+
Required Education: Associate (AA, AS...)
Benefits:
Return to search results Email this job to a friend (emailjobs.asp?jo_num=348963)
If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position.
*Logged in members may also add jobs to their job cart