Jacobs Systems Support Representative in Scott AFB, Illinois

Systems Support Representative


Jacobs is one of the world’s largest and most diverse providers of full-spectrum technical, professional and construction services for industrial, commercial and government organizations globally. The company employs over 74,000 people and operates in more than 25 countries around the world.

As a sub-contractor to HX5 on the Air National Guard System Support Representative (ANG SSR) contract, Jacobs provides support for mission planning systems to Air National Guard units throughout the United States. This includes maintaining the integrity of weapons' system certified Mission Planning Environment software, configuration management, and technical support/troubleshooting.

Jacobs is seeking a full-time System Support Representative (Assault Zone). The successful candidate will provide technical support, assistance, and maintain the Zone Availability Report (ZAR) for HQ AMC/A3D. Additionally, the candidate will provide systems administration to Mission Planning hardware and software on systems utilizing the Portable Flight Planning Software (PFPS) and/or Joint Mission Planning Software (JMPS). Under certain circumstances, the employee may attend conferences/symposiums where the airdrop community is a major participant and present briefings on ZAR related issues.

Duties and Responsibilities:

  • The employee is responsible for providing the AMC Assault Zone database and mobility configuration instructions for the Mobility Air Force. Primary POC for all issues related to the Drop Zone and Landing Zone validation process.

  • The employee is responsible for supporting all assigned organizations which require PFPS in order to support the war fighter. Organizations include but are not limited to the 618 Tanker Airlift Control Center (TACC), US Transportation Command (USTRANSCOM), the 375 Air Mobility Wing (AMW), and HQ AMC/A3D

  • Understanding of Airdrop, Drop Zones, and Landing Zones is required, crew experience is highly desired.

  • Must be able to accomplish basic file download, manipulation, installation, and operation.

  • Understanding of airspace, airports, airways, and navigation aids.

  • Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems.

  • Understanding of mission planning system functions and external interfaces to include setup and teardown procedures.


  • This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities._


BS degree in a computer or system science discipline from an accredited college or university and four (4) years of progressive, relevant experience, or any equivalent combination of education, experience, training and certifications.

* Knowledge, skills & abilities required/desired * :

  • Must have a Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or other related discipline; or

  • Technical School Certificate related to aviation, computer systems, or relevant experience.

  • Familiarization on capability and use of Air Force Airdrop mission planning software such as PFPS is desired.

  • Knowledge and proficiency to update and maintain Air Force SharePoint websites is desired.

  • Aviation/Airdrop experience is highly desired

  • 4 years relevant work experience required

  • Must pass drug testing

  • U.S. CITIZENSHIP REQUIRED. Must be able to attain and maintain a Secret government clearance

  • Required travel with notice or on short notice

Training & Certifications:

  • Must obtain a CompTIA Security within 6 months of hire

Positions supervised:


Essential Functions

Physical Requirements:

Light- Work usually requires standing or walking to a significant degree. Exerts up to 20 lbs. of force occasionally or up to 10 lbs. of force frequently to move objects. Must be medically and psychologically fit for deployment as defined in DoDI3020.41, Enclosure 3.

Work Environment:

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must be able to work independently and with minimal supervision.

Equipment and Machines:

Standard office equipment and machines, computer workstation.


With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.

Must be able to work within the shift hours of 6:00 a.m. and 6:00 p.m.

May be required to work outside of normal shift hours when required for mission support.


May be required to travel locally on a regular basis. Must be willing to deploy under peacetime and armed hostility conditions to support assigned units in a theater of operations of the U.S. Armed Forces deployed outside of the United States.

Other Essential Functions:

Must be able to secure and maintain a security clearance.

Must pass drug testing.

Must be able to read and write effectively in English.

Must embrace Beyond Zero/Safety principles of Jacobs to include; adhering to safe work practices and standards while performing daily tasks, taking responsibility for own and coworkers' safekeeping and encouraging other to work safely.

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must perform work activities requiring interaction, negotiating, instructing, supervising, persuading or speaking with others.

Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.

The Jacobs System Lifecycle Group (SLG) enables the success of Department of Defense (DOD) and other Governmental organizations by providing unmatched systems life-cycle solutions. As a partner to our clients, we focus on innovative and cutting edge solutions that drive value. We take pride in sustaining a strong culture by remaining true to our four Core Values:PEOPLE are the heart of our business, CLIENTS are our valued partners, PERFORMANCE excellence is our commitment and profitable GROWTH is an imperative. Jacobs offers a partnership in which you can grow personally and professionally with the advantages of strong leadership, competitive compensation and rewarding career paths. Come join the team whose work is destined to have a long-range effect on future generations.


Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-Illinois-Scott AFB

Req ID: ATE00002P