Cargill Customer Service Lead Europe in Schiphol, Netherlands
JOB PURPOSE AND IMPACT
The Customer Service Lead Europe leads and provides direction to supervisors, coordinators and indirect staff, leading all aspects of day-to-day customer service activities. We seek an experienced professional to lead, advise and make decisions on all major customer service activities for our European region.
Position is part of the Supply Chain Leadership team.
Oversee supervisors in the selection of staff and other employees, resolving resources needs and approve candidates
Oversee and direct on deciding which tools/systems are appropriate to use for specific customer service environments
Leads communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale
Develop and implement customer service strategies for a medium-to-large customer base
Direct and contribute to definition of improvement projects and commitments requiring an extensive understanding of customer service practices and procedures
Develop plans and deliver results in a fast-changing business or regulatory environment, while leading and developing a team of experienced professionals and supervisors, coaching and making decisions related to talent management hiring, performance and disciplinary actions. You will also collaborate with managers and supervisors in your organization to ensure staff selections align with current and future needs
Bachelor’s degree in a related field or equivalent experience
Minimum of six years of related work experience
Other minimum qualifications may apply
3-5 years of managerial experience, preferably in Customer Service
Proven ability to lead a regional and diverse organization
Demonstrated strong communications skills with the ability to positively influence stakeholders throughout the organization
Effectiveness in coaching, motivating and developing high performing individuals and teams
Equal Opportunity Employer, including Disability/Vet.
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.
Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.
US Employment Resources: Equal Opportunity Employer, including Disability/Vet.