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VMware Senior Success Executive in Sao Paulo, Brazil

Before you apply, ask yourself…

Do you have 8+ years of customer success experience, in an enterprise software or SaaS organization?

Do you have a proven track record of driving issues to resolution and advocated on behalf of a customer?

Do you have robust inter-personal skills and the ability to build relationships?

Have you managed multiple customer accounts, projects, and deadlines simultaneously?

Position Overview

The Senior Success Executive serves as trusted advisor, driving a cross-functional, unified customer experience for our customers during their transformational journey with VMware. As such, this is a critical role in delivering the Success360 offering for enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value with harmonized digital and in-person engagements across the entire customer journey. This role will manage up to 5 customer accounts at a time.

Job Responsibilities

  • Partner with customers to define desired business outcomes, focusing on maximizing value realization across the VMware portfolio

  • Develop joint Success Plan with customer, and align with Success pathway for customer to realize outcomes and activate capabilities delivered​

  • Support customer in achieving on boarding and activation milestones and in driving product consumption

  • Establish ongoing cadence for account meetings with the customer, and orchestrate internal resources to progress toward achieving key milestones

  • Grow relationship with customer from client to advocate, and support advocacy efforts on behalf of VMware

  • Guiding customer along success pathways, and recommend accelerators where needed

  • Proactively monitor customer health, identify expansion opportunities and mitigate renewal risk

  • Identify opportunities to optimize customer’s use of solution and remove any known inefficiencies in deployment of VMware solutions

  • Manage incident and account escalations, engaging and aligning appropriate resources to drive toward resolution

  • Anticipate future customer needs and proactively reach out to resources at VMware to address them

  • Grow relationship with customer from client to advocate, and support advocacy efforts on behalf of VMware

Required Skills

  • 8+ years of customer success experience, in an enterprise software or SaaS organization, with a proven track record of successfully managing complex customer relationship in technology

  • Excellent understanding of VMware and associated technologies

  • Keeps track of business and technology trends seen in market and holds one or more industry certifications in areas of interest

  • Robust inter-personal skills and ability to build relationships with internal and client stakeholders (including business and up to C-suite)

  • Experience developing and driving business cases that outline value to customers

  • Develops best practices to identify and proactively solve potential process or executional challenges

  • Proven record of driving issues to resolution and advocated on behalf of the customer

  • Ability to manage multiple customer accounts, projects and deadlines simultaneously

  • Bachelor's Degree preferred

Preferred Skills

  • Experience in change management, decision making, planning, and process/business transformation

  • Previous working experience with Gainsight and Salesforce a strong plus

Travel Requirements

  • May require up to 30% Travel (in the future to customer sites)

Please note:

This job requisition is not eligible for employment-based immigration sponsorship by VMware.

Category : Sales

Subcategory: Services Sales

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-04-08

Sales: VMware’s Sales team focuses on two primary goals: helping customers solve their biggest business problems and hitting our bookings targets to keep our company growing and strong. We begin by forging deep relationships with our customers, so we can truly understand their business challenges and opportunities. We help drive their digital transformation by bringing VMware solutions that provide the speed, agility, and efficiency needed to compete and grow in the Internet economy. We also try to make the world a better place by hosting and participating in community activities. Are you inspired by the chance to solve your customers’ biggest challenges? You can make that kind of difference with VMware’s portfolio of industry-leading solutions. Join our team, and you can grow your career and share in the success of an industry pioneer that’s turning companies into truly digital enterprises.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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