Job Information
Hyatt Host - Concierge in SANYA, China
Description:
§ 确保遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
§ 适时的为其他部门员工同样提供优质的服务。
Provides excellent service to internal customers as appropriate.
§ 熟悉掌握酒店的产品知识、服务标准及酒店政策。
Be familiar with the hotel’s products and services and policies.
§ 礼貌并有效地处理客人和员工的投诉或询问，将客人投诉立即汇报至助理经理或礼宾部经理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Concierge Manager immediately.
§ 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
§ 确保客人信息的历史记录得到精确的维护。
Ensures that guest history records are accurately maintained.
Primary Location: CN-46-Sanya
Organization: Hyatt Regency Tianli Bay
Job Level: Full-time
Job: Guest Services
Req ID: SAN030970
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.