Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Support Services Group Program Manager in Santiago, Dominican Republic

SUPPORT SERVICES GROUP is a multinational CX Services company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.

We are seeking a skilled and motivated Program Manager to lead our team in preserving and enhancing customer relationships. As an Outbound Retention Manager, you will play a crucial role in developing and implementing strategies to retain existing customers through outbound communication efforts. This position requires a leader with a strong understanding of customer retention principles, excellent communication skills, and a proven track record in managing outbound retention initiatives.

Responsibilities will include:

  • Lead and inspire a team of retention specialists to preserve and strengthen customer relationships.

  • Provide coaching, mentorship, and ongoing training to enhance the team's skills in customer retention strategies.

  • Foster a positive and customer-centric team culture, encouraging proactive communication and problem-solving.

  • Collaborate with the reporting teams to develop effective outbound retention strategies.

  • Lead management

  • Analyze customer data and feedback to identify opportunities for improvement and implement targeted retention efforts.

  • Develop personalized communication plans to address customer needs and concerns.

  • Establish key performance indicators (KPIs) for the outbound retention team and regularly assess individual and team performance against these metrics.

  • Utilize data and analytics to measure retention initiatives' effectiveness and identify improvement areas.

  • Streamline and improve outbound retention processes to enhance efficiency and customer satisfaction.

  • Implement best practices and continuously seek ways to optimize workflow and resource allocation.

  • Build and maintain strong relationships with key clients through effective communication and targeted retention efforts.

  • Address customer concerns, resolve issues, and proactively seek ways to enhance customer loyalty.

Qualifications:

  • Proven experience in outbound retention management, with a successful track record in preserving and enhancing customer relationships.

  • Strong leadership and team management skills.

  • Excellent communication and interpersonal abilities.

  • Analytical mindset with the ability to leverage data for decision-making.

  • Knowledge of CRM systems and customer engagement tools.

  • Results-driven with a focus on continuous improvement.

Support Services Group is a CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

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