Job Information
Providence Imaging Technician in Santa Rosa, California
Description
May be expected to be present during the clinical use of equipment in area of expertise and assume responsibility for equipment operation.
In addition, incumbent will be expected to work closely with clinical departments to assist in development of processes or procedures relative to clinical use of technologies in area of expertise.
This position is expected to have the ability to multitask several projects.
Essential Functions:
Communication
Understands the importance of communication and follows defined standards.
Actively listens to and interprets the customer's needs.
Discusses issues with team members.
Ensures critical events are communicated in a timely manner to the appropriate parties until resolution.
Clearly articulates caregiver issue and solution in terms the caregiver understands.
Takes direction from leadership and asks questions when needed
Critical Thinking
Demonstrates knowledge and understanding of the pertinent technical and application environment across CTS.
Works in and through challenging situations with both internal and external customers.
Competently overcomes resistance and setbacks.
May participate in root cause analysis in response to system issues and downtimes, to improve reliability and recovery.
Customer Focus
Provides helpful hints and location(s) of training materials. Provides caregiver education as needed
Displays strong customer focus skills.
Regularly engages key caregivers (rounding, escalation, etc.) and provides representation for IS/Clinical Engineering to the caregiver.
Participates in discussions with caregiver to assess needs.
Takes accountability for customer satisfaction.
Defines solution options and recommendations.
May attend daily huddles as the CTS representative, speaking to issues and commitments, then documents and escalates appropriately.
Independent Work
Provides support in situations where multiple disciplines are involved.
Demonstrates long and short-range planning skills and the ability to implement them in day to day operations and projects.
Looks for opportunities to actively optimize workflows to increase productivity.
Consistently completes personal development and performance goals.
Understands concerns of mission, quality, business partners, people and financial results and seeks input on how to achieve outcomes that balance those concerns.
Leadership
Leads small to medium projects that involve team members.
Actively seeks constructive feedback while remaining open and receptive to it.
Volunteers for opportunities and actively finds ways to contribute to team goals / team discussion.
Offers guidance to other team members on policies, procedures, and documentation for day-to-day work efforts.
Seeks out opportunities to aid others facing resistance and setbacks.
Exhibits leadership skills in performing requested support / escalation / oversight duties.
Organizes multiple efforts and responds to shifting priorities.
Teamwork
Works directly with Providence organizations and vendors providing feedback to ensure stable environments.
Owns ticket resolution/repair to the satisfaction of the caregiver.
Strives to listen, understand, and support the needs of others in a sensitive manner.
Develops effective working relationships.
Independently seeks out opportunities to assist other team members in their time of need.
Partners to drive team efforts and initiatives.
Participates in the assigned “on-call” rotation for 24/7 - 7 days a week support, if applicable.
Works collaboratively with others, trusting and accepting ideas that maximize overall efficiency.
Supports other team members with guidance on policies, procedures, and documentation.
Time Management
Looks at work efforts and has the ability to understand the time involved with any given task.
Asks for resources from leadership if additional assistance needed to meet defined timelines.
Provides recommendations to improve operational workflows.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 280453
Company: Providence Jobs
Job Category: Clinical Equipment
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Technical/Skilled Support
Department: 4011 SS IS STE
Address: CA Santa Rosa 1165 Montgomery Dr
Work Location: Santa Rosa Memorial Hospital
Pay Range: $45.98 - $72.80
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.