Job Information
The Walt Disney Company Solutions Engineer II in Santa Monica, California
Disney Entertainment & ESPN Technology (DEET) Ad Platforms is responsible for delivering global advertising technology solutions for Disney's Linear & Addressable channels, brands and streaming services. With unmatched scale, premium content and innovative capabilities, we are a market leader in advertising. We build and maintain proprietary technology, ranging from ad
serving and ad delivery, campaign management, reporting as well as all the integrations – internal and external – that come with evolving and maintaining a best-in-class video advertising business.
As an Ad Platform Technical Operations Solutions Engineer II supporting the Ad Platforms technology team at Disney, you are a part of a high performing team redefining TV advertising. We’re seeking an ambitious Solutions Engineer II who will be responsible for owning day-to-day technical operations for the Automated Marketplace at DEET.
Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high volume, production environments.
The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this particular role, you should be well versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and growth of the Automated Marketplace.
Responsibilities
Assistwithowningday-to-daytechnicaloperationsfortheAdPlatformsTechnical OperationsteamAutomatedMarketplaceandCoreAdServingintegrations
Ensuremonitoringandalertingonproductionservicesareinplace,andbeavailable on-callforproductionincidentsandnewproductlaunches
Triage,respondtoandde-escalateinboundescalations(tickets)inatimelymanner whilemaintainingahighstandardofprofessionalismandclientsatisfaction
Investigatecomplexissues,diagnoseproductbugs,andresolverequests
Helpdevelopstrongpartnershipswithsales,support,engineering,productmanagement
andanalyticsleaderstodrivefocusonstrategicandtacticalchannelobjectives
Maintaindetailedsupportdocumentationforbothinternalandexternaluseto
strategicallyidentifyandunderstandtrends
Contributetothedevelopmentofbestpractices,teamprocesses,andpeertraining
Basic Qualifications:
Bachelor’sdegreeorrelevantyearsofexperiencerequired
3+yearsofexperienceinadtechnology,operations,supportorincidentmanagement.
DeepunderstandingofExchanges,Real-timeBidding,DemandSidePlatforms,SupplySidePlatforms,1stand2ndpriceauctions,ProgrammaticMarketplaces(PMP)andProgrammaticGuaranteed(PG)dealtypes
Stronggraspofonlinevideoanddisplayadvertisingandmonetization.
SolidunderstandingofIABspecsOpenRTB,VAST/VPAID/VMAP
Additional Qualifications:
WorkingknowledgeofadtraffickingworkflowsinanenterpriseAdServerlikeGoogleAdManager,Freewheelorsimilarsystem
ExperiencemanagingasupportticketqueueinJIRA,Zendesk,orsimilarsystem.
FluencyinSQL.ExperiencewithAWSAthena,DynamoDB,MySQL,Snowflake,orHive
Workingknowledgeofmonitoringplatforms(Cloudwatch,Datadog,Pagerdutyorsimilar platforms
Strong communicatorwhounderstandsthecoreprinciplesofadvertisingtechnology; preferablywithfocusinvideo.
Highlymotivatedself-starterwiththeabilitytoworkwellindividuallyandaspartofa team.Havea“dowhatittakes”attitude.
Abilitytothinkonyourfeetduringchallengingsituations,adaptabletochange,andthriveinafast-pacedenvironment
Experienceshippingmultipleproductsinanagilesoftwaredevelopmentenvironment
Impeccablewrittenandverbalcommunication,timemanagementandorganizationalskills
Stronganalyticalskillsandpassionateaboutansweringquestionswithdata
Excitedtoworkinahigh-growthandmagicalcompany!
#DISNEYTECH
The hiring range for this position in Santa Monica, California is $102,500-$137,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job ID: 10077768
Location: Santa Monica,California
Job Posting Company: Disney Entertainment & ESPN Technology
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.