Ensono Program Manager – Mainframe Optimize in Santa Fe, New Mexico
Program Manager – Mainframe OptimizeRemote - United StatesJR008926
About the role and what you'll be doing:
The Program Manager is a key member of the Optimize Leadership team and is responsible for facilitating the effective enablement of Clients to the Lifecycle Management Programs. This is a highly collaborative role, influencing and interacting across multiple organizations and teams to effectively deliver client expectations. As a key program leader, you will manage and mature a program that transitions clients from implementation to steady state lifecycle management.
The scope of the program will contain the following elements and will be matured to a commercial level as opportunities are identified:
Keep and maintain awareness of the sales and implementation cycle for new mainframe clients. Representing the lifecycle teams in pre-sales, sales hand-off and post implementation activities.
Refine and execute the transition process from implementation to lifecycle, ensuring teams and resources are aligned in a timely manner.
Create, maintain, and publish the MF Acceptance Scorecard. Facilitating cross team engagement, identifying improvement opportunities and tracking
Facilitate the process of registering clients into the Optimize scheduling systems. Ensuring organizational alignment, delivery ownership and initial client actions are adequate to achieve contractual obligations.
Maintain alignment with the Ensono service catalog for all services expected to be delivered through lifecycle management. Working effectively between product, architect and service delivery teams to ensure service definitions are clear and aligned.
Facilitate the hand-off between Implementation or Sales turnover and the lifecycle management team, ensuring that lead time and initial scheduling activities are tracked and measured.
Communicate in written, scorecard or presentation form the status of the program and the portfolio of client projects related to the transition of services.
Facilitate the decision-making process of the investments necessary to achieve operational excellence for new clients. Taking into consideration budget, margin and overall costs to achieve.
Develop a continuous improvement cycle internally within the lifecycle team and with key stakeholders. Influence the prioritization of changes from a program standpoint, setting up operations for success and the business to achieve efficiencies.
As the role continues to evolve, look for opportunities and present suggestions for other key areas that have been identified as areas of opportunities.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Minimum of 12 years of related experience with a Bachelor’s degree in a computing-related discipline is preferred or equivalent work experience
Business acumen from leading large or complex organizations with budget ownership and high autonomy of decision making.
Deep mainframe experiences across the spectrum of operations, applications, and business support.
Highly analytical problem solver who leverages data as the means to define and execute programs that maximize returns to our operational and financial metrics
Strong cross functional leader and collaborator, capable of inspiring and focusing efforts of the multiple teams in pursuit of realizing desired business outcomes
Strategic thinker, tactical executor with proven ability to achieve quantifiable business outcomes
Process orientation with familiarity with ITIL, COBIT, or other frameworks. Ability to apply process and frameworks to work practices.
Impeccable interpersonal skills and ability to positively interact with people at every level
Proven experience in business case creation and realization
Excellent oral and written communications skills; must be capable of creating and presenting highly professional content to audiences ranging from the C-suite to front-line operators
Strong people leader with proven abilities to coach others to higher levels of performance even when those individuals do not report directly to you
Strong performer under pressure, sound judgment and swift decision-making, founded on data
Challenger of the status quo, blue-sky thinker who brings creative ideas to complex problems
Experience with Value Stream Mapping, Lean Six Sigma and/or other process improvement methodologies as well as Agile Development practices
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.
Unlimited Paid Days Off
Two health plan options through Blue Cross Blue Shield
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Depending on location, ability to take advantage of fitness centers
Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found onOFCCP’s website (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected] .