Job Information
Vontier Customer Solutions Engineer in Santa Fe, New Mexico
Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.
Our culture
But it's not just about technology; it's about people. At Invenco by GVR, we are crafting a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. We look forward, welcoming change as we steer towards the future. At Invenco by GVR, we don't just adapt to change; we drive it, ensuring that our global team remains at the forefront of innovation.
Our people are working on new products and tech stacks that make people’s lives easier. We have a learning environment where we challenge the status quo and encourage a growth-mindset. There is a wide range of opportunities to develop your career across the globe. We understand that life is a balance, and we offer flexibility, a welcoming culture, plus the opportunity to give back to your community.
THIS POSITION REQUIRES NO LIMIT ON US AND CANADA TRAVEL UP TO 80%
The Customer Solutions Engineer plays a crucial role in assisting new & existing customers as they integrate and start utilizing Invenco by GVR products. The Solutions Engineer will assist in new product testing & validation throughout the product release cycle to ensure solutions are successfully implemented for both our customers & Invenco by GVR. This will include technical documentation, essential training & support for customers & internal resources. This position requires strong communication skills, key attention to detail, and a customer-centric attitude.
WHAT YOU WILL DO:
Represent the Onboarding Support team in meetings with customers, serving as a bridge between the team and the customer. Ensure that customer needs, concerns, and feedback are understood and addressed by the team effectively, fostering a strong customer-centric approach within the team.
Perform Product Testing and Quality Validation prior to and during UAT (customer labs & site systems for pilot)
3rd party integration.
Pilot implementation/pre – sales support; implement solutions for our customers on time, within budget and at a high quality.
Provide intercompany training as needed for Onboarding Support, Helpdesk Support, TAC and Product Support teams.
Prepare Customer specific Scope of Work & Other technical documentation detailing the order of operations, Install pre-requisites, peripheral setup and Customer configurations.
Attend industry and customer trade shows: Setup and tear down, Product expert and Demos.
Ensure and uphold high standards of Quality Assurance . Proactively introduce changes and enhancements to our processes and procedures to improve the overall customer experience.
As a point of escalation, you will handle issues that cannot be resolved by the team directly. You work to find swift and efficient solutions, liaising with relevant parties to ensure customer satisfaction and issue resolution.
Process Improvement: Continuous review and refinement of onboarding processes and procedures are essential. You proactively seek opportunities for efficiency gains and automation, driving improvements that enhance team productivity and customer satisfaction.
Maintain open and effective channels of communication between the Onboarding Support team, other departments, and external stakeholders is crucial.
Your strong problem-solving skills will be necessary when addressing issues that arise during the onboarding process. You are responsible for resolving these issues quickly and efficiently to minimize disruptions and ensure a smooth experience.
ABOUT YOUR EXPERIENCE
3+ years of pertinent experience in a similar or transferrable role.
Associate or Bachelor's degree preferred in computer science, engineering, or a related relevant field.
Possesses exceptional communication, presentation, and documentation skills.
Demonstrates outstanding organizational and time management abilities.
Has knowledge of Agile processes and principles.
Strong experience in troubleshooting complex issues.
Experience in business analysis/solutions consulting.
Fundamental understanding of the software delivery lifecycle.
Experience working a project-oriented environment.
Showcases sharp analytical skills.
Ability to use sound judgement and prior experience to make decisions and solve problems.
Maintains keen attention to detail.
Has no restrictions on travel.
The base compensation range for this position is $84,500 to $127,700 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO WE ARE
Invenco by GVR is a business unit of Gilbarco Veeder-Root driving growth globally through retail solutions strategy, point-of-sale (POS) & payment solutions and cloud platforms to expand the company’s convenience retail offering. Gilbarco Veeder-Root is the worldwide technology leader for retail and commercial fueling operations offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco Veeder-Root has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, point-of-sale systems, consumer facing technologies, payment solutions, tank gauges, retail software development and integration and fleet management systems.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .
#LI-CB2
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."