Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Insight Global Business Transformation Manager in Santa Clara, California

Job Description

Insight Global is looking for a Business Transformation Manager to sit remote, for one of our top clients based in the Santa Clara, CA area. The client is a leader in the cyber security industry and this role is for the Customer Support organization. The ideal candidate will be passionate about customer support operations and managing change. You will be expected to work cross-functionally to scope, define, design, and improve processes and tools to all subject matter areas within Customer Support. You are comfortable working with both highly technical and non-technical disciplines to ensure that business inputs and requirements are transformed into appropriate outputs and results.

Responsibilities

  • Manage and communicate with senior stakeholders, act as the connective tissue of a large cross-functional team, working to share knowledge and drive towards a common goal.

  • Collaborates and influences IT/engineering teams and other cross-functional systems teams during process and technical design to optimize stakeholder/end user experience and support implementation of business solutions.

  • Lead the process design of the current state, capture pain points, define future state, and business requirements (BRD)/user stories for new Customer Support capabilities as well as enhancements.

  • Support Business Architects and operations teams in solution testing including identifying the test use cases, execution of testing, and bug resolution/review

  • Evaluate information gathered from multiple sources, identify gaps, reconcile conflicts, decompose high-level information into details and drive decision-making

  • Work with Business stakeholders and supporting teams to assess business requests, evaluating their potential effectiveness

  • Drive cross-functional discussions with Business stakeholders to define new capabilities, requirements, and USE cases

  • Must have knowledge of Support and Services business processes and a desire to help! build the infrastructure to enable an Enterprise Class service and support organization.

  • Coordinate project delivery by participating in design reviews and walk-throughs to communicate business requirements and validate proposed solutions

  • Proactively identifies dependencies between teams and ensures all plans align on delivery criteria

  • Support Change Management activities, communication planning, and feedback loop efforts pre-and-post project deployments

  • Understand the project life-cycle and Agile implementation methodologies

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

   

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Skills and Requirements

3+ years experience in enterprise support and service delivery preferred

Proven track record of managing and delivering successful enterprise-wide, business transformation, and multi-disciplinary change initiatives (with a focus within the Support organization)

Excellent business communications and presentation skills, interpersonal and partnership skills at all levels of the organization, including working with leaders and executives

Experience with SFDC CRM and Contact Center Solutions. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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