Job Information
CIO Solutions Technical Support Specialist in Santa Barbara, California
About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind – to provide our clients with custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA.
About you: We love great candidates with technical chops, but we know there is more to a great fit than that. Do you truly enjoy putting a smile on a client’s face? Wishing a co-worker happy birthday with a jar of homemade salsa? Staring down challenges like a lion on the Savannah? If the answer is, “yes”, “yes” and “yes!” then we would like to hear from you.
About the job: The Technical Support Specialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Technical Support Specialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the Santa Barbara, CA office. Note, this position is currently a hybrid role; some in-office and onsite client attendance is required.
Compensation Package Includes:
Competitive Salary
PTO/sick time
Health insurance
Dental and vision reimbursement program
FSA
401k retirement account
Disability and life insurance
Essential Duties and Responsibilities:
Communicate effectively with customers and co-workers
Resolve computer and network problems
Perform hardware maintenance and upgrades
Test new equipment configuration
Perform network device management
Implement policy management
Optimize system performance
Make equipment recommendations as required
Develop and implement improved policies and procedures
Document problem outcomes
Knowledge, Skills and/or Abilities Required:
Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support
Minimum of 3 years experience in software and technical systems customer service and support
Minimum of 2 years experience in Windows server maintenance, configuration and support
Proficiency in all Microsoft operating systems
College degree in technology field and/or professional certification preferred
Remote IT systems and peripherals troubleshooting, configuration and management preferred
Knowledge and experience with one or more of the following:
Remote management and monitoring tools
Ticketing systems
Backup devices
Power supplies
APs, firewalls, routers, switches, network printers
Must work well with little supervision individually and in a team environment
Possess excellent verbal and written communication skills
Be available for on-call and after-hours support responsibilities
Customer-oriented and friendly attitude
Must have a California Drivers License and clean driving record
Please submit a cover letter and resume for consideration
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