Robert Half International Help Desk Support in San Ramon, California
Robert Half Technology is looking for a help desk analyst to support local and field users in a growing company! To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.
What you get to do:
-Provide end user support and initial training for computers, applications, and mobile devices utilizing our in-house ticketing system.
-Install, modify, and repair Dell computer hardware and software.
-Understands how to respond to priority cases such as work stoppages with a sense of urgency and in compliance with documented service levels including but not limited to: problem recognition, research, isolation, customer updates, incident documentation, case resolution and user follow-up.
-Manage the day to day administration, support, and maintenance of our Microsoft Desktop infrastructure running Windows 7, 10 and Mac OSX.
-Takes ownership of user problems, follows up the status of problems on behalf of the user, and communicates progress in a timely manner.
-Soft skills - Passionate about technology, don’t be ‘in a box’
-Will cross train with the manager, he will put you on tasks that your strengths are
-Technologies - O365 support, Windows 7, 10
-If you are willing to learn, you can grow into more of the technology
-Top 3 – Windows 10 desktop support, setting up and troubleshooting machines HW/ SW, phone support troubleshooting
-End users – 230
-Team size 5
-Common issues – crashing, system restores, virus scan troubleshooting
Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: San Ramon, CA
Date Posted: November 20, 2020
Employment Type: Temp to Hire
Job Reference: 04812-9502768565
Staffing Area: Technology u0026 IT