Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,136,410)

Job Information

Federal Express Corporation 10502: Customer Service Rep I in San Pedro Garza Garcia, Mexico

POSITION OVERVIEW:

Perform a variety of customer service duties to support FXF Mexico operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.

ESSENTIAL JOB DUTIES/RESPONSIBILITES:

  1. Answer call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements

  2. Provide current shipment information and basic follow-up activity available in computer systems

  3. Initiates pick-up, delivery, shipment research, rate quotes, and exception requests

  4. Assists and/or resolve customer complaints

  5. Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction

  6. Comply with all applicable laws/regulations, as well as company policies/procedures

  7. Liaison between customers & service centers in order to resolve operational issues

  8. Provides sales leads to sales employees

  9. Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• College Degree / Equivalent & 1 year experience in customer problem / resolution

• Bilingual English/Spanish, written & verbal skills

• Good research, problem solving skills with emphasis on operation, credit, billing, collections, tariffs, pricing, rating and general company policy and procedures

• Good negotiating and mediating skills

• Organized with the ability to multi task

• Motivated with the ability to make independent decisions

• Good computer skills (Excel, Word and Outlook

• Clear and articulate speaking voice

• Excellent human relations, communication, and telephones etiquette skills

• Must successfully complete the assigned customer service basic courses

• Ability to work variable shifts

WORKING CONDITIONS:

• Office environment

DirectEmployers