Student Veterans of America Jobs

IT Security Support Specialist

CORP. ACCESS MANAGEMENT

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations

A Brief Overview

The Corporate Security Office (CSO) is accountable for the corporate strategy regarding Information Security, which includes the creation and maintenance of policies, procedures, and program for all Regions. The IT Security Support Specialist will act as a dedicated resource within the Region to support the Unit Manager to ensure that information security goals and objectives are achieved successfully.

The IT Security Support Specialist is responsible for assisting the Unit Manager in identifying, mitigating, and responding to Information Security risks in the Region. As part of the functions, this role will conduct Information Security tasks such as employee onboarding and access granting.

What you’ll do

Technical Functions:

· Perform day to day access provisioning functions for the Region and ensures Access Request Forms submitted by the Human Resources area and business units are processed in accordance.

· Performs the user access revision process and ensures user access roles and definitions are in accordance with Access Request Forms and job functions.

· Ensures user access requests documentation is properly filed/ scanned and kept up to date.

· Maintain defined SLA metrics within ticketing systems at satisfactory levels.

· Monitors the timely de-activation of terminated and transferred employees in Active Directory and all applicable applications.

· Provide Help Desk support as a Tier 2 including after regular working hours on scheduled program.

· Configure systems security policies to comply with security standards or user requirements.

Oversight / Governance functions:

· Support the Unit Manager with IS monitoring metrics such as KRIs/Scorecards/Dashboards. Such as:

· Assists in Detecting risks as a part of early warning system.

· Communicate any underlining risk and potential impact to the business

· Assists IT Security to provide a backward-looking view on risk events, so lessons can be learned from the past.

· Supports the Unit Manager with preparing and maintaining IS Self-Assessments to identify potential information security risks.

· Supports in special projects and research, when needed, as it relates to Corporate Security.

· Provide support reviewing IT Security Controls and provide follow ups and effective monitoring process.

· Assist the Unit Manager as necessary to respond and mitigate cybersecurity risks for internal control improvement

What You’ll Need to Succeed

· A Bachelor’s degree in, Information Systems or Computer Science related field, and at least three (3) years of experience in a similar job is required, or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job is required.

· Previous experience in the information technology and information security regulations and guidelines, as well as the information technology frameworks (SOX, GLBA, BSA, FFIEC Guidelines, PCI DSS).

· Experience in the information security field

· The utilization, operation and care of computer and related electronic data processing equipment.

· Able to manage computers and related hardware devices.

· Proficient IT skills, business knowledge, and people skills (need a balance among the three set of skills to be able to leverage these skills to effectively interact at all levels successfully)

· Proficient Information Security and/or Information Technology knowledge.

· Proficient knowledge of Information Security Frameworks such as COBIT 5, ISO 27000, NIST among others

· Strong knowledge in IT Controls and how to comply with control objectives

· Focused on learning new technologies to keep up with current industry technologies and standards.

· The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

· Security +, SSCP or CISM certifications are not required, but desirable.

First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.