Job Information
HomeSafe Alliance Claims Administrator (SCA) HHG/Military Move in San Juan, Puerto Rico
Title:
Claims Administrator (SCA) HHG/Military Move
HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.
This is an SCA position .
Position Summary :
HomeSafe Alliance is seeking a Claims Administrator/Data Processor with experience in HHG/Military Move.
Under limited supervision the Claims Administrator will provide administrative and clerical support for claims processes. Respond to internal and external customer disputes and inquiries according to company policies. The role requires high efficiency in producing documents and running reports. Must be exceptionally customer service oriented, highly organized, have strong verbal and written communication skills, and possess a friendly, helpful demeanor.
Required Education, Knowledge & Skills:
High school diploma or equivalent, some college preferred
Must be a U.S. citizen due to contractual requirements.
Excellent communication skills, oral and written
Excellent organizational and time management skills
Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint)
Ability to handle multiple tasks with speed and accuracy and with attention to detail
Positive interpersonal and problem-resolution skills
Previous knowledge and/or experience working in an administrative/data processing role within Military Move, personal property or cargo claims environment highly preferred.
Job Functions:
Assist with answering and directing Claims Department phone calls and emails; making sure all areas are documented
Assist in gathering necessary documentation and information from customers and/or service providers
Receive new claims, register in the system, and assign to a Claims Adjuster
Send related claim forms and documents as needed or requested
Generate monthly, weekly, and daily Claims Data reports as needed
Performing high-value traces, communicating results to customers, and scheduling and tracking items found
Interface with the Adjuster, Agent, and customers to obtain information to ensure completeness of the information and update the claims system
Performs follow-up on claims and updates system with new information as it is received
Process and review claims settlement letters and checks
Provide excellent customer service using sound judgment and decision making
Typing, filing, scanning, copying and general office clerical duties
Performs other job-related duties as needed
Benefits:
Medical, Dental and Vision Insurance.
Paid time off (PTO) Three weeks of PTO for newly hired employees
401(k)
Health and Wellness Programs
Disability, Life and AD&D insurance
Employee Support program
Family Support: Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Travel Accident & Medical
TRICARE Supplement Plan
Voluntary Benefit Plans
And more!
HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
HomeSafe — Delivering Solutions, Changing the World.
HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.
More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.
With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you in return.
A t HomeSafe, We Deliver.
Fraud Alert
Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.
HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.
Benefits:
Medical, Dental and Vision Insurance.
Paid time off (PTO) Three weeks of PTO for newly hired employees
401(k)
Health and Wellness Programs
Disability, Life and AD&D insurance
Employee Support program
Family Support: Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Travel Accident & Medical
TRICARE Supplement Plan
Voluntary Benefit Plans
And more!