Job Information
Browne's Home Center Garden Center Customer Service in San Juan Island, Washington
Garden Center -- Customer Service (Non-Exempt)
Our Purpose
We help build better communities.
We are Courteous. Create a positive experience for customers, employees, suppliers and communities.
We are the Guide. Help our customers, employees, and suppliers succeed through trust and partnership.
We are Ambitious. Seek innovative solutions and go the extra mile.
We are Accountable. Act with honesty and integrity.
We are Safe. Protect our customers, suppliers, and employees by cultivating a safety-first environment.
Role Statement
To create exceptional customer experiences through courteous and guiding customer interactions. Assists in stocking the areas of the Seasonal/Lawn and Garden Department, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.
Outcomes for Success
- Act in alignment with our Core Values to create exceptional customer experiences.
- Have a high level of safety awareness to ensure you, your peers, our customers, and suppliers remain safe while in our facilities.
```{=html}
``` - Understand and follow the TAL PPE requirements as outlined in the TAL PPE Matrix by wearing the required PPE at all times.
```{=html}
``` - Understand and maintain quality store presentation as outlined in the TAL Store Standards document. - Maintain knowledge of products and use this knowledge to assist and educate customers. - Maintain a clean and organized department. - Merchandise, stock, display, and assemble product. - Give consistent quality customer service ensuring a successful shopping experience. - Assist customers with purchasing decisions and loadouts. - May perform other duties as assigned.
Core Competencies
Core Competencies are measurable characteristics related to success in this role. The Core Competencies for this role are:
- Customer Focus{rel="nofollow"}, Action Oriented{rel="nofollow"}, Organizing{rel="nofollow"}, Approachability{rel="nofollow"}, Time Management{rel="nofollow"},
- Informing{rel="nofollow"}, Learning on the Fly{rel="nofollow"}
* *
* *
* *
* *
Qualifications
- Excellent communication skills.
- Prior Retail experience preferred.
- High School diploma or GED.
Physical Requirements
Occasional reaching-extending the hand(s) and arm(s) in any direction.
Frequent use of hands/fingers to handle or feel (operate, active, use, prepare, inspect, place, detect, position).
See (Detect, identify, observe).
Talk/hear; Writing, reading, speaking, and understa