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Job Information

Intel HR Systems and Analytics Business Analyst in San José, Costa Rica

Job Description

Key responsibilities:

  • Consults and supports design, configuration, and maintenance of human resource systems solutions that coordinate and cooperate across multiple platforms.

  • Contributes to all steps of project life cycle, including, but not limited to exploration, audits, and compliance assessment (security, legal, international, etc.), requirement gathering, solution design, solution configuration, test case creation and execution, documentation and training, migration and enablement of transition change management, implementation, stabilization and maintenance of Human Resources Management Systems (HRMS) and automations.

  • Takes end-to-end ownership of various HRMS including troubleshooting, performing root cause analysis, bug fixing, users access management, change control board impact assessments, escalating and partnering with upstream and downstream internal technical teams or external vendors.

  • Maintains relationships with customers to understand business processes and identify value drivers and uses this knowledge to develop strategic requirements with subject matter experts. Analyzes and determines the impact to all business platform modules to ensure that an integrated solution is maintained.

  • Ensures ongoing maintenance and alignment of the functional configuration between new and existing human resources products.

  • Identify manual and repetitive HR processes that can be automated using technology solutions such as robotic process automation (RPA), robotic desktop automation (RDA) or workflow automation tools.

  • Performs troubleshooting, solves complex system issues in production automations, and collaborates with subject matter experts on resolution.

  • Integrate HR systems and data sources to ensure seamless data flow and consistency across various HR processes, minimizing data entry errors and duplication.

  • Create automated HR dashboards and reports that provide real-time insights into key metrics, such as turnover rates, recruitment performance, and employee engagement.

The ideal candidate will have the following behavioral traits:

  • Desire to learn new technologies quickly

  • Strong analytical skills, critical thinking, and attention to detail

  • Experience communicating and collaborating with global, cross-organizational teams

  • Experience performing requirements analysis and writing

  • Skills to manage shifting and sometimes conflicting priorities depending on the team's needs

  • Work independently and as part of a team

  • Experience with other employee experience self-service solutions

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

  • Bachelor's degree in Business or a job-related field and 3+ years of related experience

  • 2+ years of experience with:

Human-Computer Interaction (HCI), SQL, software development, and testing

  • Excel and data visualization software like Kibana, Power BI, or Tableau

  • Advanced English level

Preferred Qualifications:

  • HR Business Acumen

  • Prior experience in developing Intelligent Virtual Assistants (Chatbots)

  • Experience in analyzing large qualitative datasets

  • A good understanding of natural language processing, machine learning, and AI technologies

Inside this Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. (https://jobs.intel.com/en/benefits)

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.

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