Job Information
Amazon Sr. Customer Success Manager, Strategic Account Services in San Jose, Costa Rica
Description
This is an Individual Contributor role.
As a Sr. Strategic Account Manager, you’ll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses. On a day-to-day basis, this looks like building and executing strategic joint business plans; exploring innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers; and operational improvement opportunities.
You possess strong client management skills with the keen ability to leverage data to identify and prioritize the right inputs and outputs to deliver value and growth for our sellers. You can manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond your portfolios. Above all, you should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. You are agile, inventive, and an advocate for your sellers’ experiences in the Amazon store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.
Key job responsibilities
• Analyze data and trends to identify, action, and/or influence long term in order to maximize potential for your assigned portfolio of Sellers.
• Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
• Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. • Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.
• Act as a thought leader in defining success criteria, understanding business needs of Sellers, and improving team efficiency in an ever-changing business environment
We are open to hiring candidates to work out of one of the following locations:
San Jose, SJ, CRI
Basic Qualifications
• 4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.
• Bachelor's degree or equivalent.
• Advanced English level (oral and written).
• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
• Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
• Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
Preferred Qualifications
• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
• Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
• Understanding of retail math and formulas for the purpose of making business decisions.
• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
• Program/project management and Scrum experience
• Effective communication and presentation skills