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Zoom Salesforce Business Systems Analyst, Channel in San Jose, California

Business Systems Analyst

What you can expect

Zoom is looking to add a Business Systems Analyst (BSA) to support our essential Revenue and Channel systems and related processes.

About the Team

Our team at Zoom is dedicated to supporting and optimizing essential Revenue and Channel systems and processes. As a Business Systems Analyst (BSA), you'll be joining a collaborative group of professionals focused on ensuring the efficiency and effectiveness of our operations. We work closely together to analyze, improve, and maintain critical systems, enabling seamless operations and driving our business forward. Join us in shaping the future of Zoom's revenue and channel strategies.

Responsibilities

  • Leading and managing projects within a complex and fast growing organization

  • Negotiating timelines, deliverables, and overseeing end-to-end system enhancements including regression testing and change control processes.

  • Managing project requirements from gathering to implementing changes, executing tests, and facilitating knowledge transfer activities.

  • Acting as a key member in managing applications and serving as a point of contact for mission-critical business systems.

  • Developing, optimizing, or overhauling business processes through system configurations or customizations.

  • Must be available outside of business operating hours for system deployments or bug fixes as needed

What we’re looking for

  • Have experience in business analysis and process improvement.

  • Have availability outside of business operating hours for system deployments or bug fixes and needed

  • Have experience in developing and implementing business systems.

  • Have experience in Salesforce.

  • Have excellent communication and interpersonal skills to collaborate with stakeholders.

  • Have experience in analyzing business processes and identifying areas for improvement.

  • Experience with CPQ, Billing, and Revenue recognition systems and processes.

  • Experience with SAAS Enterprise systems and Saas business operations, either as a project lead or significant contributor.

  • Be committed to staying up-to-date with emerging technologies and industry trends.

Salary Range or On Target Earnings:

Minimum:

$65,200.00

Maximum:

$158,900.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

05/06/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

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