Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Robert Half International Product Support Engineer in San Francisco, California

Description

Robert Half Direct is seeking a full-time Product Support Engineer to join a network management software company. This position involves providing multi-level product technical support to customers in the global telecommunications industry. You will provide solutions by diagnosing, troubleshooting, repairing complex IT systems including software and infrastructure issues related to core systems. This position requires travel to customer sites in the US or Europe.

Responsibilities:

  • Triage and troubleshoot system failures

  • Research and analyze platform issues working cross-functionally with teams and customers to identify root cause and corrective actions

  • Implement workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion

  • Understand and respond appropriately to escalation procedures; follow through and assist in troubleshooting after escalating

  • Take part in an on-call rotation for incident resolution (includes after hours and weekend coverage)

  • Record information into ticketing system in an accurate and complete manner including diagnostic results and cross-product correlations to assist other groups with diagnosis and communications

  • Perform investigation, documentation and reporting for customer-impacting or recurring issues (RCA’s)

  • Communicate professionally and effectively with teams and stakeholders in both a proactive and reactive manner

  • Complete stand-alone projects to improve production support efficiency

  • Develop/Identify tools to aid in support, troubleshooting and root cause analysis

  • Collaborate with developers regarding bugs, defects, and new features needed for application

  • Create technical documentation for better knowledge sharing

    Requirements

  • Experience with technical support of software and infrastructure

  • Knowledgeable of Java / Linux / PLSQL / MySQL

  • Networking, server admin, application support

  • Experience in providing technical assistance regarding environment setup and configuration

  • Ability to create and maintain technical documentation

  • Troubleshooting and problem-solving skills

  • Strong time management skills including prioritizing and planning

  • Excellent oral and written communication

  • Excellent and prompt service for application incidents and requests

  • Ability to work with multiple teams to resolve issues/outages and can communicate well with peers in different time zones

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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