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Iteris, Inc. Express Lanes Operations Manager in San Francisco, California

Express Lanes Operations Manager

San Francisco, CA, USA

Req #502

Wednesday, April 24, 2024

The Express Lanes (EL) Operations Manageris an integral part of Iteris' support in improving mobility for the Bay Area. This position manages the overall functionality of an EL Operations Program, establishing program goals, implementing effective strategies, managing day-to-day operational activities, and providing leadership of the EL operations team.

What you will be doing:

  • Organizational management and direct supervision of EL Operations Center contract staff, facilitating a cohesive and balanced operation

  • Ensure that all mission critical logistics, manning, and equipment is provided and maintained

  • Review applicant resumes, conduct interviews, and recommend for hire/advancement

  • Develop and manage an effective operations shift schedule, including emergency operations scenarios

  • Staff coaching and counseling, with an emphasis on growth and development

  • Perform personnel performance reviews

  • Develop, maintain, and implement training and certification for operations staff to ensure operational proficiency

  • Audit staff and operations performance; incorporate findings in improvement initiatives

  • Liaise with corporate resources (e.g., for recruitment, training, payroll processing, personnel performance reviews, and conflict resolution)

  • Provide invoice support/validation through maintaining effective staffing and expense logs

  • Coordination with the area Traveler Information Center Manager to ensure interoperability between programs

  • Guide essential operation decisions, develop special event response plans, participate in post-incident analysis exercises, and ensure that staff resources are being tasked in an impactful manner

  • Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client

  • Write and maintain technical documents, including but not limited to Standard Operations Procedures and training material

  • Serve as a subject matter expert for the client and corporation on EL Operations Center services

  • Maintain awareness of the operation’s equipment status, ensuring coordination of equipment / system failures with maintenance and information technology staff to ensure maximum system availability

  • Provide back up to the client management team (e.g., during vacancies such as vacation)

  • Prepare reports as requested on operational performance

  • Share (or assume) responsibilities with (for) the client for public relations activities such as: public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings

    What you need to be successful in this role:

  • Over three (3) years of experience in a supervisory role; in a transportation, public safety, or commercial operations

  • Skilled in report writing, technical writing, team presentations, spreadsheet analysis, and interoffice communication

  • Skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)

  • Demonstrable experience of effectively leading and managing staff

  • Ability and willingness to work alternate work schedules, be on-call 24 hours/day, and function as essential personnel

  • General knowledge of Intelligent Transportation Systems (ITS) and traffic management standards

  • Skilled in the use of Advanced Traffic Management Systems (ATMS) applications

  • Ability to be calm and effective under pressure and in a variety of work conditions

  • Ability to coordinate real time activities and initiate immediate priorities, for self and support staff

  • Geographic familiarity with regional roadway network

    Iteris anticipates paying between $72,000.00 and $80,000.00 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

    #LI-HYBRID

    What’s in it for you:

  • Incentive-based yearly bonus

  • 401(k) with immediate matching and no vesting period

  • Employee Stock Purchase Program [ESPP]

  • Open Paid-Time-Off [PTO]

  • Comprehensive medical, dental, and vision coverage

  • Life insurance

  • Medical reimbursement plans

  • Disability coverage

  • Family-friendly programs

  • Education assistance program

  • In-house training programs

    Iteris, Inc. [NASDAQ: ITI] is the world’s trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris’ ClearMobility Platform, our cloud-enabled end-to-end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That’s why more than 10,000 public agencies and private-sector enterprises focused on mobility rely on Iteris every day. And we want YOU to join us on this important journey! Visit www.iteris.com for more information, and join the conversation on Twitter (https://twitter.com/iteris) , LinkedIn (https://www.linkedin.com/company/iteris-inc-) , and Facebook (https://www.facebook.com/iterisinc/) .

    Iteris, Inc . is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

Other details

  • Pay Type Salary

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