Job Information
Insight Global Associate Retail Engineer in San Francisco, California
Job Description
The position will focus on the core functions of network and security support,implementation, analysis, maintenance, administration and reporting for Retail and Corporate environment, as well as Supply Chain. This individual will be required to apply solid technical, business, and problem solving skills in any situation. Through initiative, leadership and teamwork, this individual will create productive relationships with business units and internal IT teams. This person will exercise these responsibilities in compliance with Sephora policies and along with industry best practices.
Environment
* Support 650 stores
* Work closely with business and application owners on troubleshooting, support, and documentation of new application deployment and enhancements
* Troubleshoot Fortinet firewalls and services
* Provide day-to-day support of the LAN (Cisco), WAN, and WLAN (Aruba) network
* Experience in WAN environments, installing and troubleshooting circuit problems
* Follow-up with carriers, working with vendors and onsite techs
* Perform scheduled and emergency network maintenance
* Work with application owners on troubleshooting issues, even though it may not be network related issue
* Provide strong customer service and facilitate collaboration between project teams and clients.
* Proactively identify, isolate and resolve network problems to avoid minimal impact to the business
*This person needs to be able to support one of the two days on the weekends.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* 2+ years of experience with networking and security technologies
* 4+ years of overall information technology experience
* Bachelors degree in technology related field or equivalent experience
Technologies:
Experience configuring/troubleshooting of Fortinet, or other layer7 Firewalls
Experience using tools to gather data to present to manager/leadership:
* Splunk, Solarwinds, etc...
Soft Skills --
Verbal and written communication are key attributes to be successful in this position
Be able to business needs and translate technical tasks
Must be results orientated, self-motivated and possess high-energy
Must be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees and upper management Highly Recommended
o Experience setting up, configuring of enterprise monitoring applications, Splunk, Solarwinds....
o Business Analyst experience EXTREMELY helpful
o Flexibility in work schedule, off-hours for project implementation and 7 by 24 on-call support
* Helpful
o SD-WAN/SASE
o Must be comfortable working in a fast paced environment with shifting priorities
o Familiar with Layer 3-8 troubleshooting
o Knowledge of diagnostic networking tools (do you know how to read a packet capture)
o Flexibility in work schedule, off-hours for project implementation and 7 by 24 on-call support
* Relevant industry certification a plus (Aruba/PAN/Fortinet/etc...)
* Technical writing experience a plus
* Aruba certifications and/or experience highly desirable
* Strong understanding network security concepts, technologies and trends
* Experience in WLAN design, implementation and security
* Knowledge in the following areas a plus (load balancing, compression technologies, network software protocols)
* Some travel may be required
* Must uphold the Sephora Values of: Passion for Our Clients, Leading Expertise in Beauty, Innovation, Work Life Balance, Respect for All, Taking Initiative and Teamwork null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.