Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Robert Half Technical Support Analyst in San Diego, California

Description

Robert Half is in search for a Technical Support Analyst for a Software Company in the San Diego area. As a Technical Support Analyst you will serve as the initial point of contact for all our customers seeking new products or support for their existing products. The Technical Support Analyst will be responsible for providing technical support to customers, ensuring that the rest of the staff has adequate support to work efficiently, and various administrative tasks. Our ideal candidate has a deep knowledge of customer service best practices, IT technical support experience, strong organizational skills, and the ability to work in a fast-paced environment with distractions, along with being self-motivated, professional, reliable, and trustworthy.

Technical Support Analyst Responsibilities:

  • Work closely with customers via telephone, e-mail, and conferencing for technical support

  • Gather information to troubleshoot the issue from symptoms provided

  • Demonstrate knowledgeable customer service support while maintaining a positive company image during interactions with customers

  • Ensure customer satisfaction through the entire support process

  • Accurately document and track both open and resolved issues

  • Follow up with the customer until the issue is resolved

  • Process all aspects of orders that come in correctly and efficiently (including licensing, payments, etc.)

  • Communicate with customers regarding their payments and invoices in a professional and efficient manner

  • Meticulous when reviewing data accuracy in orders and invoices

  • Administrative tasks as needed

  • Other tasks as required

Specifics of Technical Support:

  • Assist customers with desktop installations and silent installs

  • Assist customers with subscription license setup, errors, and borrowing

  • Assist customers with license conversions to Subscription

  • Write technical notes for installations and licensing

  • Test product installs on all operating systems

  • Assist with the test matrix and create a virtual testing system to test installs on all operating systems

  • Write technical enhancement requests for installation improvements based on customer requirements

    Requirements

Technical Support Analyst Qualifications:

  • IT Technical Support experience required (all operating systems)

  • 2-3 years of Customer Service experience

  • Strong Customer Service orientation

  • Excellent verbal and written communication skills

  • Be able to comfortably communicate with knowledgeable, and novice, users to resolve technical issues

  • Can write clear and concise documentation of issues for users and in-house development

  • Problem-solving skills

  • Attention to Detail

  • Self-starter

  • Thrives in a team working environment

  • Positive “can-do” attitude

  • Good organizational and multi-tasking abilities

If this Technical Support Analyst sounds like a fit for you, apply today or contact Melody Martinez via Robert Half.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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