Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Sharp HealthCare Technical Solutions Architect II in San Diego, California

Sharp HealthCare

Facility:Sharp HealthCare

CitySan Diego

DepartmentISD Office Network

Job Status

Full-Time

Shift

Day Job

FTE

1.0

Shift Start Time

Shift End Time

Variable

Location

This position is located in Kearny Mesa, San Diego County.

Hours

8-hour shift: 8:00 am – 5:00 pm, weekends and evenings as required

Required Skills and Qualifications

  • Five years of experience providing advanced troubleshooting of contact center applications

  • Basic understanding of SQL Server 20xx database structure, setup and configuration in order to support and maintain advanced contact center scripting and reporting

  • Ability to collaborate with the other members of the voice team, share relevant information, know how to listen effectively and promote a team spirit

  • Possess a strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand the “Consumer/Patient Experience”

  • Creativity, problem solving and analytical skills to effectively translate technical issues into key activities and develop new methods and approaches to satisfy requirements.

  • Project management disciplines - task planning, financial planning, and issue management

  • Relevant experience developing plans and executing new technology deployments and upgrades, both software and hardware

  • Effective communication skills (both oral and written) to develop and deliver the key messages internally within the team and for our “internal” customers

  • Must have 7-10 years of experience working on Contact Center technologies and at least 4 years in that should be on Cisco Contact Center Enterprise

    Preferred

  • Bachelor's Degree

  • Application knowledge of PCCE/UCCE, CUIC, NICE Engage/WFM, Finesse

    Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

    Summary

    The Contact Center (CC) Technical Solutions Architect II role is develop and maintain contact center solutions. This is achieved by identifying user requirements, implementing solutions to support and maintain feature and functionality for capabilities that drive enhanced experiences for our patients, consumers and end users. Develops, tests and debugs new scripts or enhancements to existing configuration. Works with technical staff to understand problems with software and resolve them. Develops conversion and system implementation plans. The CC Technical Solutions Architect II will apply best practices, proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. This position is expected to provide Tier III support and resolution of issues with prevention plans related to Contact Center platform, Outbound Dialer, Workforce Management, Quality Monitoring, Reporting Systems, and contact center technologies.

    This is a technical position responsible for a variety of complex tasks. These tasks include:

  • Provide advanced level troubleshooting for contact center applications to include PCCE, Finesse, NICE Engage, NICE WFM.

  • Perform the testing and evaluation of new programs.

  • Works closely with other developers, UX designers and business analysts to ensure proper handoff of requirements and support.

  • Responsible for providing complete documentation and provide technical HIGH and Low level design documents

  • Works closely with Subject Matter Experts (SME)/Analysts and Business partners on PCCE/Telecom related projects and initiatives

  • Works with business users to determine call flow and contact center requirements, solutions, reporting and systems enhancements.

  • Evaluates and recommends new products and concepts for contact center activity.

  • Provide operational and reporting support to business units using outbound contact center technologies.

  • Answers support tickets to research, resolve, and respond to questions received via ticketing system, telephone calls, email, in a timely manner, in accordance with current standards and SLA’s with a high degree of customer service, technical expertise, and timeliness.

  • Works within guidelines, technological strategic goals, and other I.T. policies and procedures.

  • Trains end user and technical staff in contact center technologies and applications.

    Sharp System Services has campuses located in the communities of Kearny Mesa and Serra Mesa and consist of the Spectrum location, the Ruffin Road location and Sharp Operations Center (SOC). These offices provide the centralized integrated system support services to the operating entities within the system. These services include: Strategic Planning, Business Development, Information Technology, Compliance, Internal Audit, Legal, Risk Management and Insurance, Contracts, Human Resources, Facilities Management and Development, Clinical Effectiveness, Finance, Nursing, Systems Supply Chain Services, Marketing and Communications, The Sharp Experience and Sharp University.

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