Job Information
Fairmont Lead Massage Therapist in San Diego, California
Company Description
Just east of the Pacific and slightly north of Expectation.
Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.
Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.
Job Description
Rate of Pay: $16.30/hr
Under the direction of the Spa Manager, maintain the Massage departments day to day operations to assure a smooth, five star performance while exceeding every guest’s expectation and maintaining a positive working environment.
Responsibilities:
Administer massage and other body treatments to spa guests according to treatment outline as needed.
Assess and accommodate guest needs inquiring about their physical well being in order to perform appropriate service.
Desire and ability to educate and sell products to guests and staff in a knowledgeable, professional and thorough manner.
Provide training to all treatments staff on massage/body services so they can accurately describe and /or schedule treatments for guests.
Maintain massage/body treatment inventory and supplies.
Train treatment staff in product knowledge and in appropriate sales techniques.
Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings.
Maintain a thorough knowledge of spa and resort programs, facilities, activities and products.
Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
Provide necessary information to compile complete guest records.
Promote and execute effective retail sales.
Abide by all California State Board guidelines.
Comply with all Grand Del Mar Company safety and health policies and procedures.
Oversee and maintain the cleanliness and neatness as well as all of the treatment areas and Spa facilities.
Conduct tours of the facility as requested.
Ensure the treatment staff provides appropriate and consistent levels of guest service and hospitality.
Treat all sensitive personal medical information on guest in strictest confidence.
Maintain personal appearance and grooming standards consistent with the management standards.
Work cooperatively and professionally with all departments.
Serve as a role model in all job functions.
Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly.
Fill in for other massage providers as needed. Maintain a positive, guest service oriented attitude and a sense of humor. Perform other duties as assigned by supervisor and/or manager. Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest.
Qualifications
Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
High School Diploma or equivalent preferred.
Valid California State and Local County License Some computer knowledge helpful; not required.
Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
Excellent personal appearance, good verbal and written communication skills.
Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.
Knowledge of guest service and/or hospitality industry a plus.
Minimum two years supervising and administrating massage/body treatment services in a luxury resort or spa setting preferred.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.