Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Kaiser Permanente IT Support Technician SSD in San Diego, California

Job Summary:

The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.

Essential Responsibilities:

  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.

  • Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.

  • Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).

  • Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.

  • Supports efforts to analyze and prioritize incoming requests and alerts.

  • Follows procedures for incident escalation and notification to leadership.

  • Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).

  • Resolves non-complex problems and attempts to resolve complex problems.

  • Follows and supports the development of standard operating procedures.

  • Supports tracking and documentation of details of problems, status of service requests, and resolutions.

  • Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).

  • Supports the documentation of workarounds for problem records and changes to proactive processes.

  • Reviews information (e.g., procedures, installation, configuration) related to new technology.

  • Provides the knowledge repository for routine and moderately complex technical support.

  • Supports the execution of disaster recovery and business continuity processes and events.

    Minimum Qualifications:

  • Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment.

    Additional Requirements:

COMPANY: KAISER

TITLE: IT Support Technician SSD

LOCATION: San Diego, California

REQNUMBER: 1240056

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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