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Job Information

Qualcomm IT Program Manager, Staff - UX Design and Research in San Diego, California

Company:

Qualcomm Incorporated

Job Area:

Information Technology Group, Information Technology Group > IT Program Management

General Summary:

Company Overview

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary

As an IT Program Manager, Staff focused on UX design and research, you’ll play a pivotal role in shaping the newly formed Customer Experience Enablement team. You’ll collaborate with cross-functional teams, including designers, researchers, engineers, and stakeholders, to deliver innovative solutions that resonate with our users and empowers our designers and developers. Your ability to manage complex projects, think proactively, foster creativity, and prioritize user needs will be key to our success.

Responsibilities

  • Project Leadership : Lead end-to-end planning, execution, and delivery of UX design and research initiatives. Define project scope, objectives, and success criteria.

  • User-Centric Approach : Champion user empathy and advocate for customer needs throughout the project lifecycle. Collaborate closely with UX designers and researchers to ensure seamless user experiences.

  • Future-State Definition : Investigate and synthesize the human, landscape, and industry possibilities to help create future-state design hypotheses and move to more concrete plans.

  • Stakeholder Management : Work closely with business leaders, product managers, and development teams to align project goals with overall business objectives.

  • Resource Allocation : Allocate resources effectively, balancing project requirements, timelines, and team capacity.

  • Risk Mitigation : Identify and mitigate risks related to project timelines, scope, and quality.

  • Metrics and KPIs : Define and track key performance indicators (KPIs) related to UX improvements. Measure the impact of design changes on user satisfaction and business outcomes.

  • Budget Oversight : Manage project budgets, ensuring efficient resource utilization.

  • Collaboration : Foster collaboration across departments, encouraging knowledge sharing and best practices.

  • Continuous Improvement : Drive process improvements and innovation within the UX design and research domain.

Qualifications and Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).

  • Proven Experience : Minimum of 7 years of experience in program or project management, specifically within UX design and research.

  • UX Knowledge : Familiarity with user-centered design principles, usability testing, and qualitative/quantitative research methodologies.

  • Technical Acumen : Understanding of software development processes and tools.

  • Leadership Skills : Ability to inspire and lead cross-functional teams.

  • Excellent Communication : Strong verbal and written communication skills.

  • Certifications : PMP, CSM, or other relevant certifications are a plus.

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range:

$155,000.00 - $232,000.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer!

If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification

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