HealthPRO - Heritage Intake Administrator & Scheduler in San Diego, California
The Intake Administrator & Scheduler is responsible for effectively and efficiently managing patients and guests to ensure all interactions and services run as smoothly as possible. Additionally, this role is responsible for coordinating patient appointments, collecting co-payments for services, processing new patient information and ensuring that the operational and administrative needs of clinic and organization are met.
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays; checking with patients to ensure their wait time is within guidelines.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining order in the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Follows TS best practices for prioritization of appointment scheduling (i.e. “no shows” not eligible for prime time appointments)
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Prepares weekly deposit and ensures that all co-payments are recorded/audited.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Contributes to team effort by accomplishing related responsibilities as requested.
Sort incoming mail, faxes, and deliveries for distribution
Coordinates the maintenance of office equipment
Other duties as assigned.
Minimum 2 years of related experience
Excellent interpersonal and presentation skills
Experience in Databases, Word, Excel and Internet research
Exceptional customer service focus
Ability to communicate effectively via telephone and email
Excellent work ethic
Excellent organizational skills, attention to detail, accuracy and follow through
Must be able to multi-task and juggle multiple projects
Ability to work effectively as a team
Requisition ID: 2021-46488
External Company Name: Healthpro Heritage, LLC
External Company URL: www.healthpro-heritage.com
Full Name: First Last: Hannah Cumming