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Job Information

Omni Hotels Ostra | Outlet Manager in SAN ANTONIO, Texas

Overview

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

  • Responsible for assigned shift, assisting in overall management

  • Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily

  • Assist in overall supervision of the department

  • Check staff punctuality

  • Monitor timing of guest experience

  • Spot check liquor pars

  • Order daily supplies

  • Complete Moments of Service Audits

  • Handle guest comments and complaints

  • Ensure guest satisfaction

  • Stay on the floor during peak hours

  • Communicate with guests and receive feedback

  • Observe, teach, and correct staff's service

  • Examine food preparation

  • Examine beverage presentation

  • Maintain condition of dining room

  • Administrative responsibilities

  • Assist Director of Outlets in scheduling , forecast weekly, forecast monthly and completing weekly payroll

  • Participate in interviewing applicants

  • Prepare maintenance requests and follow-up

  • Complete other assigned duties

  • Monitor food and liquor requisitions

  • Monitor food waste

  • Monitor labor and payroll costs

  • Check bar controls, shot glass use, red lining, empty bottles

  • Must be familiar with and adhere to all liquor liability laws

  • Must know emergency procedures (including CPR) and work to prevent accidents

  • Perform any other duties assigned by management

Qualifications

  • Must have and maintain current Serv Safe Food Managers Exam and TABC certifications.

  • 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4 star high volume Restaurant or hotel is preferred.

  • Minimum of 4 years experience in the hospitality industry.

  • Micros knowledge

  • Ability to make quick decisions in high stress situations

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.

  • Must be able to work in a fast paced environment and multi task.

  • Prior serving and cash handling experience preferred.

  • Must be able to work flexible shift including nights, weekends, and holidays.

  • Collaborate with culinary team in creative in food presentations, specials and promotions.

  • Familiarity with food and beverage cost controls.

  • Flexible schedule including evenings, weekends, and holidays.

  • Understanding previous culinary training or experience with Menu Design.

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Job LocationsUS-TX-SAN ANTONIO

Posted Date2 weeks ago(4/22/2024 10:13 AM)

Requisition ID 2024-108804

of Openings 1

Category (Portal Searching) Food & Beverage

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