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Job Information

Omni Hotels Front Desk Supervisor in SAN ANTONIO, Texas

Location

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

  • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards

  • To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas

  • To be experienced with various guest scenarios

  • Ability to count and disburse money

  • To be familiar with all technical equipment related to the Front Desk

  • To understand the influence and importance of all departments on the Front Desk

  • Must be able to perform all positions in the Front Office department

  • Responsible for the training of new associates

  • Understand all radio codes and emergency procedures

  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager

Qualifications

  • Previous customer service experience

  • Previous cash handling experience

  • Previous hotel experience highly preferred

  • Ability to clearly communicate (verbal and written) in English with guests, associates and vendors

  • Ability to stand for 8 hour shift

  • Must be able to work a flexible schedule to include nights, holidays and weekends

  • Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-TX-SAN ANTONIO

Posted Date3 weeks ago(9/4/2024 5:27 PM)

Requisition ID 2024-114220

of Openings 1

Category (Portal Searching) Front Office Operations

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