Job Information
Miller's Services Dispatcher in Saluda, Virginia
Dispatcher
Miller’s Services is seeking an energetic and team oriented individual with dispatch experience. The ideal candidate will be computer savvy, a quick learner, and the ability to deal with multiple activities at the same time. Responsibilities include dispatching of Technician's residential call-to-call, tracking each calls progress, coordinating appointments with customers via phone, email, & text, and aligning technician expertise and travel patterns to achieve optimal routing. Candidate should have flexible scheduling availability including weekends and high-demand time. Daily activities will involve working collaboratively with Service Managers, Install Team, Logistics Manager, and Customer Service Representatives, in a team atmosphere to provide WOW Customer Service and assist in increasing technician productivity.
Responsibilities
Coordinating and ensuring the timely and accurate dispatch of technicians to customers
Communicating with customers to confirm and/or schedule appointments, arrivals etc.
Coordinate technicians call-to-call schedules and track via GPS tracking for accurate arrival times
Providing above-expectations customer service at all times.
Handling all cancelations, reschedules, and inbound calls as necessary
Job Requirements
Previous dispatch experience
Service and/or similar industry experience preferred
Availability to work day, evening, night, weekend and /or holiday shifts as work demand necessitate
Good computer skills with familiarity with Microsoft Office desired
Excellent communication skills
Organizational and decision-making/problem-solving skills
Team-orientation with strong interpersonal skills
Ability to demonstrates initiative and accountability
Why Join Our Team?
Many advancement opportunities
Highly competitive compensation and benefits package
Retirement Plan with a company match
Paid time off and paid birthdays!
Holiday Pay
Formal Apprenticeship program