Job Information
Miller's Services Customer Service Representative - Evenings & Weekends in Saluda, Virginia
Miller’s Services, Inc. is looking for a Customer Service Representative that could work in the evenings and on the weekends with remote work options. The ideal person is passionate about our services and believes in a commitment to continuously improve our customer service. The ideal Customer Service Representative will listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You’re comfortable with both inbound calls and outbound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.
You’re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
You can multitask and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.
You’re flexible: You are able to work full-time or part-time hours but those hours might be evening, and/or weekend shifts. You may be asked to go on our rotating On Call Schedule. The schedule runs Monday - Sunday.
The ultimate goal is to help support our Customers, make their lives easier, and through WOW Service create a lifelong relationship so that Miller’s is the first number they call when an issue arises.
Qualities:
You work hard
You love working with a team
You’re tech savvy – you can diagnose a problem and make recommendations to fix it
You love to serve others
You love to challenge yourself and you want to learn, and even be cross-trained
You understand the importance of serving others (your team members and our customers)
Job Requirements
Energetic and a friendly disposition
Strong communication skills: in person, as well as effectively using email, calls, and text
Efficient organization and time management
Ability to prioritize tasks
A quick self-study, that looks for resources to help self educate themselves
Strong logic and reason skills in order to creatively find a solution for Customers
Self-motivated with a determination to succeed
Able to adapt to change and thrive in a fast-paced environment
Strong organizational skills and self-discipline to manage one’s self without constant daily oversight
Outgoing personality and ability to communicate verbally either on the phone, or in person
Ability to build relationships across various personalities and backgrounds
Strong written and verbal communication skills
Why Join Our Team?
Many advancement opportunities
Highly competitive compensation and benefits package
Retirement Plan with a company match
Paid time off and paid birthday!
Holiday Pay