Job Information
WORKDAY, INC. Sr. Program Manager,Communications & Customer Experience in SALT LAKE CITY, Utah
Sr. Program Manager, Communications & Customer Experience - Procurement - JR-0090709
*Your work days are brighter here.*
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
The Procurement Enablement team provides horsepower, expertise and governance around initiatives, customer experience, and readiness efforts across the Global Procurement Office (GPO). We enable GPO and the business to scale and grow by driving an elevated experience through standardization and continuous improvement. We're all about setting a solid foundation to empower our workmates to do their best work. We are committed to working hard, having fun, and making an impact!
About the Role
Workday is seeking a Senior Program Manager to lead procurement customer experience and communications. We're looking for a storyteller who's passionate about customer success and helping teams succeed. You are a resourceful go-getter that inspires the people around you through creative storytelling and a catalyst for driving change. You are obsessed with the end-user experience and have a desire to make improvements to everything. In this position, you are the foundation that provides structure to the organization to help employees feel connected, inspired, and have what they need to do their best work. You are the biggest advocate for our employees, thinking for them and being their voice in meetings. You will reimagine the way we think about end-user experience to increase satisfaction and employee engagement with the Global Procurement Office.
Responsibilities:
Cultivate and grow the brand/voice of the Global Procurement Office to improve the user experience to increase satisfaction
Gather, analyze, and report internal customer feedback by launching NPS surveys, highlighting opportunities, creating a persistent feedback loop for improvement
Drive adoption of project launches through change management and establishing success measures to track program effectiveness
Develop and facilitate a strategic communications program to drive the VIBE of the organization and establish GPO as a thought leader in the industry
Develop messaging to share GPO's journey in how we run Procurement using Workday
Develop internal and external facing executive presentations, and provide design recommendations to colleagues
Work hands-on with leaders and other key stakeholders to develop, plan, write, edit, and distribute communication materials, including organizational updates and newsletters. Ghostwrite for leadership
Manage and make improvements to intranet sites to enhance the user experience
Manage initiatives/projects from start to finish, including plann ing, execution, and adoption
About You
Basic Qualifications
Bachelor's Degree
7+ years of communications, marketing, or customer experience including developing and executing strategic communications across vario s mediums (including email, intranet, social media, email newsletters, and videos)
Other Requirements
Experience working in fast-paced, dynamic, tech company (Saas preferred)
Ability to synthesize complex information into clear, concise messaging; ability to write in a simple, direct, warm and friendly tone
Experience designing websites and presentation templates
Experience with change management and communicating key initiatives across multiple internal target audiences
Experience using an employee communications tool a plus (e.g. Staffbase)
Strong Google Workspace skills including Google Sites, and other commonly used corporate desktop and cloud applications
Strong collaborator and ability to offer suggestions and improvements to process and work effectively with all personalities
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $111,400 USD - $167,000 USD
Additional US Location(s) Base Pay Range: $105,800 USD - $204,000 USD
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!