Job Information
Thales USA Program Administrator, Customer Service in SALT LAKE CITY, Utah
Location: Salt Lake City, United States of America
Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.
Program Administrator, Customer Service
Salt Lake City, Utah
Position Summary
Thales is seeking a detail-oriented and experienced Program Administrator to manage key operational aspects within the organization. Reporting directly to the Director of Service or Customer Service Manager, the Program Administrator will be responsible for the execution of set up and maintenance of sales and service orders for existing and new customers.
In this position, you have experience in data management and familiarity with various contract types. Key responsibilities include processing, monitoring service and spares requests. Interaction with multiple global customer base and US government entities, like branches of the US Military. Particularly US Government (USG) orders, and handling other Department of Defense (DoD) forms. Additionally, the role requires close coordination with other contract departments, program management and industry personnel to drive process improvements and ensure efficient execution of responsibilities.
Referral Bonus Eligibility: Tier 1 - $2,500
Key Areas of Responsibility
- Act as one of the main interfaces for customers and aftermarket sales. Prepares bids, quotes or proposals for aftermarket services and spares. Manage repair & service contracts, generate monthly reports, request invoicing, enter Sales Orders, process RMA requests, Process Service Orders, create Outbound deliveries.
- Customer data input into ERP system. Accessing US Government (USG) Systems WAWF, CAV, IUID. Understanding of USG regulations like FAR, DFAR, GFP. Assures the performance of the customer service department with focus on working with other internal teams for ensuring successful achievement of department objectives and customer satisfaction.
- Monthly, Quarterly & Yearly KPI reporting. Participate in generation of field service bulletins and distribution. Generate, Review and submit for approval of Customer Service (CS) sales orders. Auditing for accuracy and completeness
- Manage Customer or Government owned inventory. Input various transactions into internal ERP. Deal with all types of customer service issues, and ensure overall customer satisfaction.
Maintain clear communication with customers and provide updates as needed while also documenting all interactions and resolutions. Any additional task/s assigned by Director of Services or Customer Service Manager if deemed necessary
Minimum Qualifications
- Associates degree in a related field of study with a minimum of 1 + years of relevant work experience, or an equivalent combination of education and experience.
- System Tools: Microsoft Office suite such as WORD, EXCEL, Power Point
- Excellent interpersonal communication skills. Experience interacting with the senior management. Openness to challenges with a solution focused, agile and proactive approach Team player.
- US Citizen or Permanent US Resident (Green Card Holder).
- Capability to perform under pressure in a dynamic environment with a high degree of initiative and motivation.
Results oriented individual with degree of accountability and ability to take ownership of organizational performance. Experience managing scope and requirements autonomously.
Special Position Requirements
- Schedule: First Shift, 5/40 or 9/80 work schedules
Physical Environment: Office/Manufacturing/Production area/Warehouse
If youre excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
- Elective Health and Dental plans.
- Retirement Savings Plan with a company contribution and a match, and without vesting period.
- Company paid holidays, vacation days, and paid sick leave.
Company provided Life Insurance.
Why Join Us?
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.
Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal
opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at
talentacquisition@us.thalesgroup.com.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity