Job Information
ASSOCIATED FOOD STORES, INC. Pharmacy Technician - Certified, Pharmacy Support ICC in SALT LAKE CITY, Utah
This position is currently hybrid, primarily remote. Subject to change if company policy changes.
HOW MUCH WILL I EARN?
Wage range $16.00-$24.00, depending on experience
JOB SUMMARY:
- Pharmacy Technician - Pharmacy Support Specialists provide phone, data entry, insurance resolution, and patient scheduling support to the AFS Corporate pharmacies
Provide an exceptional customer experience while complying with federal and state laws, store policies and procedures
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to telephone requests from customers, physicians and vendors
- Make outbound pharmacy telephone calls as needed
- Document all calls in the pharmacy management system
- Perform new and refill prescription data entry and resolve data entry related exceptions
- Accept refill requests from patients and providers
- Receive fax, e-mail and other electronic forms of inbound communications
- Process prior authorizations and assist in other billing issues as needed
- Resolve third party rejections by reviewing, gathering information, marking corrections, and resubmitting according to individual plan requirements
- Contribute accurate, friendly customer service in a timely fashion
- Assist the pharmacist in any/all tasks associated with patient care
Pharmacy Technician Support Specialists perform other duties as assigned or requested.
*POSITION REQUIREMENTS *
- The Pharmacy Technician - Pharmacy Support Specialist must hold a valid Pharmacy Technician license (CPhT) in the State of Utah
- Must complete continuing education hours as required by law
- Ability to adapt to changes in schedules, and work priorities as business and customer needs demand
- Ability to cooperate with others and work as part of a team
- Must complete all required state, federal and company training programs