Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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CAREOREGON, INC. IS Service Quality Manager in SALT LAKE CITY, Utah

Career Opportunities: IS Service Quality Manager (24530)

Requisition ID 24530 - Posted 08/16/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9) Job Description Print Preview

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

 

Job Title IS Service Quality Manager Exemption Status Exempt Management Level Manager Direct Reports Cross Functional Technical Team Manager Title Director, IS Service Delivery Department Infrastructure Requisition 24530 Pay and Benefits Estimated hiring range $135,420 - $165,520 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes This is a fully remote position, but you must reside in one of the listed 9 states. Job Summary The Service Quality Manager plays a critical role in ensuring the timely and high-quality delivery of Information Services and Business Intelligence (ISBI) services. This role leads a team focused on assessing and improving internal ISBI processes and efficiency, developing metrics and reporting, and implementing tools to support these goals. This position involves managing and leading a team responsible for ServiceNow implementation, maintenance, and support. The Service Quality Manager collaborates closely with internal stakeholders, clients, and technical teams to align services with business needs and expectations.

Essential Responsibilities Service Quality * Using ITIL as a framework, collaborate with ISBI leadership to identify and address areas of ISBI process improvement. * Work collaboratively with other teams within ISBI to provide expertise, support, and capacity to solve larger cross team challenges, facilitate resolution of intermittent issues and support processes spanning multiple teams. * Identify business and systems requirements for new service management technologies in support of continual ISBI process improvement. * Establish and produce consolidated ISBI performance metrics. * Develop and maintain strong relationships with stakeholders in other business units and peers in ISBI; collaborates effectively with these groups. * Identify, recommend, and establish ITIL process owners, as necessary; operate as an ITIL process owner as needed. ServiceNow Platform Management * Ensure the creation and maintenance of an agile, streamlined, scalable, and optimized ServiceNow platform. * Participate in the creation of the strategic vision for ServiceNow within the organization. * Champion the use of ServiceNow throughout the organization. * Oversee day-to-day administration and operation of the ServiceNow platform. * Facilitate daily stand-up meetings and sprint reviews. * Establish and monitor adherence to platform design, maintenance, and administration best practices. * Develop and maintain 18-to-24-month roadmap for system improvements in consultation with appropriate stakeholders and ISBI leadership. * Plan and execute regular releases/upgrades as per agreed roadmap. * Maintains visibility into vendor roadmaps and appropriately adjust roadmaps, plans, and priorities to maintain low technical debt. * Implement platform in alignment with ITIL best practices. * Align the platform with measurable business outcomes. * Lead project teams, ensuring effective collaboration. * Coordinate with end users to identify application requirements. * Work closely with key stakeholders to prioritize tasks. * Drive continuous improvement and extend ServiceNow as a strategic business... For full info follow application link.

We are an equal opportunity employer.  We evaluate qualified applicants without regar d to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.  The EEO is the Law poster is available here.

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