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Qualified candidate will provide unified production management support for the backup and storage infrastructure of the firm, using cutting-edge systems and processes that form the core of our key business. They have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. They will also adopt various tools developed by Engineering team to automate failure resolution using machine learning techniques, notify of discrepancies in the health of the production environment and help in the automation of health-restoration, with a continuous focus on risk and cost.

Duties:

• Provide day to day operational support of storage and backup environments:
• Primary skill set: Pure Storage as Block solution and Rubrik as Data protection solution, Brocade fiber channel switches, Windows Server 2016.
• Secondary skill set: EMC Networker, EMC Data Domain, EMC VNX and VMAX, Hitachi HDS, Fiber Channel Switches.
• Monitor a ticket queue, alerts and email to identify and resolve production issues.
• Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions.
• Efficiently triage incoming support tickets, categorizing and prioritizing based on the severity and the impact.
• Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully.
• Manage the configuration of disk and tape backup, including tape labeling, pool management, and schedule management.
• Managing, configuring and troubleshooting issues on Pure storage, Brocade switches, escalating/engaging engineering or vendor as on when necessary.
• Implement and manage backup and recovery process for critical data.
• Take ownership of issues and see them through to resolution.
• Provide client support related to storag e and backup environments via email and phone, escalating as necessary.
• Work with a global team, taking and providing warm handover to ensure continuity of 24x7 coverage.
• Work with platform vendors to pursue issue resolution.
• Potential cross training with other platforms: Unix, Windows, Database.

Skills: Must haves

• Currently working within an enterprise-level storage environment, with 5+ years of relevant experience.
• Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products.
• Experienced in Brocade G series fabric switch products.
• Competent in Windows, Linux/UNIX-like operating systems.
• Monitor pure storage performance and capacity, ensuring optimal operation.
• Diagnose and resolve storage & switch related issues, working closely with vendors, engineering, and other support teams when necessary.
• I mplement data protection mechanism on Rubrik such as snapshots, replication, and backup solution.
• Familiar with SRE principles such as user journeys, SLI/SLO, and synthetic probers.
• Strong analytical, problem solving, and trouble shooting skills.
• Ability to adapt to new technologies.

Preferred Qualifications

• Experience in medium to large IT infrastructure across multiple datacenters.
• Good understanding of enterprise level change, incident, and problem management processes.
• Good interpersonal skills and ability to work well on a global team.
• Ability to work and prioritize in a highly dynamic work environment with a global focus.
• Automation utilizing scripting languages like bash, Python and/or Perl.
• Beneficial, but not required, experience in block storage (Dell, Hitachi), file (Netapp, Dell Unity), and/or backup solutions (Networker, DataDomain).
• Familiari ty with Unix/Linux comma nd line operations and server support.
• Understanding of how to troubleshoot basic Unix/Linux problems.

PAY RANGE AND BENEFITS: Salary Range*: $55-$58 on W2 *Pay range offered to a successful ca didate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximate ly 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providi ng employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for em ployment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws