Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

DESERET DIGITAL MEDIA Customer Experience Representative in SALT LAKE CITY, Utah

Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

 

 

 

Deseret Digital Media (we call ourselves DDM), the home of the mildly addictive KSL Classifieds, is seeking to hire an exceptional, customer-centric individual with a knack for solving problems and troubleshooting issues.

 

As a Customer Experience Representative, you will have a desire to help KSL users when they have questions or problems while using our site and app. You will work with both external customers as well as internal teams, so being able to communicate with a variety of personalities is a must! This position will also help keep those pesky fraudsters off of our site. 

 

Day to day responsibilities will include: 

  • Assisting users calling or chatting in to get assistance with their KSL account and listings 

  • Moderating KSL listings to help prevent user fraud and drive the best customer experience

  • Work closely with the Customer Experience manager on fraud efforts, listing moderation, and special projects as they arise

  • Collaborate with the team and manager to accomplish various tasks and help provide the voice of the customer to all product owners

  • Manage incoming tickets generated by users emailing into KSL support 

  • Be proficient in managing all user requests related to the classifieds marketplace 

  • Work with product owners to pass user feedback for product development purposes or bugs and issues 

  • Assist users and product owners with known or unknown bugs and proper troubleshooting 

  • Managing personal KPI's to ensure proficiency in time to resolve and other user metrics 

     

What you need to bring to the table:

  • Passion for providing a positive customer experience

  • Ability to interact with customers over the phone, online chat, and via email in a professional and friendly manner

  • Thrive in a fast-paced and growing, dynamic, fun environment

  • Self-motivated, with attention to detail

  • Effectively manage your time to meet and maintain deadlines

  • Enjoy working with others and be a team player

  • Excellent computer and typing abilities

  • High school diploma or equivalent education

  • Customer service experience preferred

  • Strong problem-solving skills

  • Possess initiative and willingness to take action

     

     What's in it for you:

  • An exciting and super fun work environment in a sweet office space

  • Competitive wage of 15.50 

  • Excellent opportunities for advancement

     

Does this sound like you? Are you oh so ready to be part of this team?  If so, submit your resume today.

 

Deseret Digital Media is an equal opportunity employer. Deseret Digital Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://admin.sourcingpro.io/apply/80326/457823/

 

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